Analyst

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Analyst Req Id 79761 City Gurugram State Province Haryana Posting Start Date 9 4 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com WHY THIS ROLE IS VALUABLE The Procurement Analyst is responsible for supporting various procurement activities including award follow-ups for RFPs and sourcing engagements case study creation for successful RFPs and RFP build-out support This role also involves updating Salesforce projects with initial bids supplier participation savings and cost avoidance as well as creating templates for effective RFPs and sourcing engagements The value of this position lies in its contribution to informed decision-making enabling the organization to optimize procurement strategies enhance supplier relationships and drive cost efficiencies By delivering accurate data and insights the Procurement Analyst supports the overall success of procurement initiatives and strategic planning This position is based out of Client in Gurgaon India HOW YOU ADD VALUE eSourcing and Group Purchasing Support Award Follow-Ups and Case Studies - Conduct follow-ups on awards for RFPs and sourcing engagements to ensure timely execution and supplier compliance Salesforce Project Updates - Update Salesforce with project details including initial bids supplier participation savings achieved cost avoidance and other metrics to maintain accurate records RFP Case Studies - Create detailed case studies highlighting successful RFPs and sourcing engagements to share best practices and lessons learned RFP Build-Out Support - Assist in the build-out of RFPs including supplier identification and the development of pricing templates to streamline the sourcing process RFP Template Creation - Develop and maintain templates for successful RFPs and sourcing engagements to ensure drive efficiency in portfolio company procurement processes Contract Support Data Collection Aggregate contract data SKUs SLAs etc from portfolio company contracts into centralized repository for analysis Identify competitors and alternative suppliers for sourcing engagements Ad hoc requests from onshore team and portfolio companies WHAT YOU BRING TO THE ROLE The ideal candidate for the Procurement Analyst position will bring a strong analytical background and experience in data entry and procurement processes They will excel in supporting RFPs and requests from the onshore manager ensuring timely follow-ups and effective documentation Additionally we expect them to have a proven ability to create insightful case studies and templates that enhance procurement strategies Their attention to detail and commitment to quality will be crucial in supporting the overall success of our procurement initiatives Required Degree Requirements Bachelor s degree in Supply Chain Management Business Administration Finance or a related field a Master s degree or relevant certification e g CPSM CIPS is a plus Years of Experience Minimum of 3-5 years of experience in procurement supply chain management or data analytics with a focus on RFP processes and supplier engagement Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and or emails in a courteous manner Document all pertinent end user identification information including name department contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record track and document all queries received problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA s defined in the contract Access and maintain internal knowledge bases resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients where appropriate with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account client Undertake product trainings to stay current with product features changes and updates Enroll in product specific and any other trainings per client requirements recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No of cases resolved per day compliance to process and quality standards meeting process level SLAs Pulse score Customer feedback 2 Self- Management Productivity efficiency absenteeism Training Hours No of technical training completed Mandatory Skills Institutional Finance Buy Side Others Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required 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