Inp - Customer Service Associate Ii-consumer
20 hours ago
Position Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired General Equivalency Diploma Travel Percentage 0 GENERAL DUTIES RESPONSIBILITIES Provides customer support by phone email or instant message to consumers Serves as primary contact for inbound customer issues Escalates more technical product-related issues to proper Product Support department Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries Troubleshoots customer problems identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems When unable to resolve problems in a reasonable amount of time will escalate to appropriate resource Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge Tracks and documents inbound support requests and ensures proper notation of customer problems or issues Updates customer information and ensures accurate entry of contact information Meets standards of job such as quality standards adherence to schedule and average handle time May provide guidance and or mentoring to less experienced Customer Service Associates - Consumer Other related duties assigned as needed EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE SKILLS ABILITIES Knowledge of the company s products services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Developing support role Moderate skills with high level of proficiency Responds to a high volume of inquiries about FIS s products and services Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed Is able to effectively calm upset customers and end a negative situation positively May coach and share information with professionals with less experience and or expertise Works under close to general supervision with little latitude for independent judgment May consult with senior peers and team leads to learn through experience Typically requires two or more years of experience in a call center or customer service-related job in a service industry One or more years financial services experience is preferable Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online please see the Sourcing Model Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company pridepass
-
Inp - Customer Service Associate Ii-consumer
7 days ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Inp - Customer Service Associate Ii-consumer
2 days ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Inp - Customer Service Associate Ii-consumer
2 weeks ago
Gurugram, Haryana, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Inp - Customer Service Associate Ii-consumer
2 weeks ago
Gurgaon, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% **Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Inp - Customer Service Associate Ii-consumer
1 week ago
Gurgaon, India Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
-
Gurgaon, Haryana, India FIS Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout the team:What you will be doing : Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted...
-
Gurgaon, Haryana, India FIS Global Full time ₹ 5,00,000 - ₹ 10,00,000 per yearPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Gurugram, Haryana, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: General Equivalency Diploma **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Customer Service Associate Ii-consumer
7 days ago
Gurgaon, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
-
Customer Service Associate Ii-consumer
2 weeks ago
Gurgaon, Haryana, India FIS Full timePosition Type Full time Type Of Hire Experienced relevant combo of work and education Education Desired General Equivalency Diploma Travel Percentage 0 Are you curious motivated and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our...
