(Only 24h Left) Product Manager- Retail Forex

Job Description SECTION I: BASIC INFORMATION Job Title Product Manager- Retail Forex Functional Title-Product Manager Business Unit - Fee Based Business Division - Central Office Department - Retail Forex Location - Mumbai SECTION II: ROLE SUMMARY The role holder is responsible for managing product/ process development for Forex products (both digital and offline) across the spectrum of Bank's Retail Individual customer base. This includes understanding of Forex product suite, Non-Resident business as well as the regulations concerning the same. Responsible for implementing and executing the product / process strategy from research, benchmarking, development to testing, launch and proliferation along with complete business responsibilities. SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Strategic/ Managerial Responsibilities - Responsible for the development of products / process for the retail business including: product strategy, product definition, launch and commercialization along with internal teams, aligning it with the Bank's strategic and regional imperatives, communicating the same to sales channel - Reduce processing bottlenecks in products and process with a strong focus on Turn Around Time (TAT) as per Service Level Agreements and productivity standards. - Identify opportunities for productivity saves through process automation by closely working with the Internal Teams and Technology partners. - Effective stakeholder management for timely execution of the actionable for digital products Core Responsibilities - Develop & drive process / product / policies for various segments as per branch catchment in line with customer requirements and for improvement in customer experience - Understanding and identification of opportunities in market segments and develop new products for identified segments / concepts in line with the needs. - Competition Benchmark in accordance with market practice & regulatory guidelines on product/process/policies/pricing - Design customer life cycle strategy for co-originated product bundles from Onboarding the new customers to engaging existing customers for up sell and x sell through calendared approach - Driving digital product proliferation and enhancing adoption across the branch banking unit to enhance adoption and maximize utilization - Responsible for P&L for RFx products managed and ownership of in training / capability building in front line channels - Work with multiple stakeholders, including the Relationship Managers, Branch banking, Operations, Legal, Compliance, Quality and technology in executing business process re-engineering and product customization - Ability to work on number of initiatives simultaneously with equal priority and vigor People Management or Self Management Responsibilities - Knowledge Management Training material, Driving Training / skill development initiatives in consultation with stakeholders & Branch Banking Leadership for Relationship team and PSM team - Spend time on self-learning through emphasis of on-the-job training and learning - Ensure performance goals are defined in discussion with reporting manager and are monitored/achieved during the year - Ability of handling Regulators and audit observations / representations and asks Risk and Internal Control Responsibilities Ensuring relevant operational/procedural risks are taken care & sufficiently addressed while redefining existing processes/policies / product development - Training of PSMs on Forex product/processes from regulatory guidelines & risk perspective. SECTION IV: KEY INTERACTIONS - RFX Product Sales Manager / RPSMs / ZHs: Periodic con-calls for structuring product/process/pricing requirements for their respective catchments / customer segments for product development and proliferation - Digital Banking Group: Co-ordination for product innovation, development and structuring from retail / branch perspective including Product UAT, testing and launch. - Trade NOC & CSD: Periodic interaction with NOC/CSD for discussion on documentation/process/policies related simplification and TAT improvements - MCC [Marketing & Corporate Communication] 1. Coordination for product / process development and proliferation / adoption through marketing activities. 2. Targeted marketing initiatives for online and offline adoption 3. Understanding regulatory changes and accordingly publishing the changes through periodic advisory releases - BDTS team 1. Regular interaction with the BDTS SPOCs test scenarios, UAT testing, CUG testing and deployment, Demand requests through DMT business cases and final deployment / go -live 2. Troubleshooting the bugs/ issues with regular huddles and war room calls focused on retail client requirements - Branch Banking - Coordination with branch banking teams for product research and marketing activations Key External Interactions Purpose of Interaction SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum Qualifications - Bachelor's degree in any field - MBA / CA from a recognized premier institute Professional Certifications Skills - Understanding of Forex products - Banking & relevant industry experience - Experience in digital product UAT, development & trial - Strong fundamentals in data analytics - Strong fundamentals in effective stakeholder management - Excellent presentation & communication skills EXPERIENCE Years of Experience Preferably 5-6 years of relevant work Experience