High Salary Desktop Support Engineer

3 days ago

Hyderabad, India Teamware Solutions Full time

Job Description Description We are seeking a skilled Desktop Support Engineer to join our team in India. The ideal candidate will have 4-5 years of experience providing technical support and expertise in troubleshooting desktop systems, ensuring a smooth and efficient IT environment for our users. Responsibilities - Provide technical support for desktop hardware and software issues. - Install, configure, and maintain operating systems and applications. - Diagnose and resolve technical hardware and software issues for end-users. - Assist with the setup and maintenance of user accounts and profiles. - Conduct training for staff on new technology and software applications. - Document and track support requests and resolutions in the ticketing system. - Collaborate with other IT staff to ensure a seamless user experience. - Maintain inventory of IT equipment and software licenses. Skills and Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field. - 4-5 years of experience in desktop support or a related role. - Proficiency in Windows operating systems (Windows 10 and above) and Mac OS. - Strong knowledge of Microsoft Office Suite and other common software applications. - Experience with hardware troubleshooting for desktops, laptops, and peripherals. - Familiarity with networking concepts and basic troubleshooting. - Excellent problem-solving skills and attention to detail. - Strong communication skills, both verbal and written. - Ability to work independently and as part of a team. - Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

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