Service Support Engineer

2 days ago


Pune, Maharashtra, India Talisman HR Solutions Full time

Greetings from Talisman HR Solutions Join a dynamic team where your expertise in CRM ERP and industrial systems will drive impactful solutions Grow your skills with hands-on training in batching plant software and troubleshooting Position Service Support EngineerEducation Bachelors degree diploma in IT Computer Science Electronics or Mechanical Engineering Experience Minimum of 4 years in a similar role Work Location- Pune-Occasional travel for on-site service Department Plant Service Reports To Country ManagerWorking Hours MondayFriday 9 00 a m 5 30 p m Saturday 9 00 a m 1 00 p m Half Day CTC Basis Experience and qualification Benefits PF and Insurance Paid Leaves Special Skills Proficiency in CRM and ERP systems Basic understanding of industrial software systems Preferred Background Ready-mix concrete concrete equipment or batching plants Job PurposeThe Service Support Engineer will assist batching plant service teams with CRM administration ERP management and batching plant software troubleshooting CRM and ERP expertise are essential while technical troubleshooting skills will be developed through on-the-job training Key ResponsibilitiesCRM Administration Maintain and update customer data in the CRM system Support users in CRM workflows and processes Generate and analyze CRM reports to aid decision-making ERP Management Manage ERP modules for service inventory and maintenance Address ERP-related queries and resolve system issues for the service team Batching Plant Software Troubleshooting Support maintenance and servicing of batching plant systems Develop troubleshooting skills through training under senior engineers Assist in resolving software-related issues in collaboration with service engineers


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