Service Engineer

Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries Electronics medical research renewable energy food production infrastructure and many more We xc2 xb4re everywhere Working with us means working with the latest technologies and groundbreaking sustainable innovations With our inclusive and caring environment you get the support and inspiration you need to grow Here your ideas are embraced and you never stop learning Interested in being part of our teamJoin us on our journey for a better tomorrow The aim of the Service Engineer is to provide with service and technical support to the customers Develop and maintain regular contacts with customers for long time agreement at all levels Implement the service plan to increase the customer satisfaction In this role your responsibilities are Execute the service plan effectivelyHandle installation startup of electric toolsExecuting Annual service agreementsHandle Customer Complaint Warranty Goodwill Others and ensure proper logging into QCM databaseResolve issues of the specified territory and also be carry out day to day functions of service related jobEnsure and meet the target response timeProvide customer training for better up time of the productCo-ordinate with service sales team for proper execution of service planGuide Assist service Engineers to perform duties effectivelyMange the key accounts directly and ensures customer satisfactionArrange for customer presentations to improve product life cycleCo-ordinate with Project Sales team for installation of machines allocated to serviceAnalyze the problems and guide the team accordinglyEnsure Safety Health and Environment compliance at on site workshopFind out the red-flags and analyze the root cause for failuresProvide support to the aftermarket sales team in lead generations for AMCs and Spare partsTo handle and administer various different techniques of service processes with regard to IMSOn site knowledge of Handheld Fixture spindle pneumatic software product QAT tools and accessoriesExperience 2-3 years of experience in Service and Maintenance in Motor vehicle or other industries Experience in servicing or maintenance of tools will be an added advantage Knowledge and skill to repair and install equipment on site Required PLC knowledge with automation field is must Experience in handling DC tool will be added advantage Education Engineering Diploma or Degree in Instrumentation Controls Electrical or Mechanical is preferredPersonality Ability to maintain regular contact and a healthy relationship with new and existing customers Ability to provide service and handle customer complaints will be highly commendable Equally important are technical abilities in the field of Engineering Working knowledge of English and one regional language will be an added advantage Location Pune MaharashtraDiverse by nature and inclusive by choice Bright ideas come from all of us The more unique perspectives we embrace the more innovative we are Together we build a culture where difference is valued and we share a deep sense of purpose and belonging