Service Now Engineer

2 weeks ago

Noida, India Valuecoders Full time

Job Description - Solution Development & Customization: Design, configure, and customize ServiceNow solutions with a strategic focus on CRM and MCO workflows to drive real-time visibility and operational efficiency. - End-to-End Implementation: Lead implementations with seamless integrations across ServiceNow CRM modules, ERP systems, dealer management platforms, and customer portals. - Product Innovation: Develop reusable components and frameworks to accelerate the delivery of CRM and MCO solutions, enhancing our unique market proposition. - Platform Optimization & Upgrades: Manage configurations, data migrations, upgrades, and performance enhancements with minimal business disruption. - Documentation & Enablement: Create clear solution documentation, user guides, and training materials for internal teams and clients to maximise platform adoption and value. - Support & Troubleshooting: Provide expert-level support for CRM and MCO modules, resolving complex issues and ensuring optimal platform performance. - Continuous Improvement: Collaborate with architects, product managers, and business stakeholders to evolve solution roadmaps, embedding innovation and efficiency in every delivery. Skills Technical - Strong expertise in ServiceNow CSM, FSM, and Sales/Order Management. - Advanced scripting skills with strong REST/SOAP API integration experience. - Experience designing CRM and MCO workflows for manufacturing and enterprise clients. - Familiarity with cloud platforms (AWS, Azure) and their integration with ServiceNow. Soft - Strong analytical and problem-solving skills. - Excellent communication and stakeholder engagement skills. - Ability to lead deliverables independently while fostering collaborative, high-performing teams. - Effective time management with a focus on business outcomes. Preferred - ServiceNow Certified Application Developer (CAD). - ServiceNow Certified Implementation Specialist (CSM, FSM, Order Management). - Experience with ServiceNow App Engine, low-code/no-code development. - Exposure to AI Lab practices, AI model development, or ServiceNow AI integrations is a strong advantage, enabling innovative use cases and intelligent workflows.

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