Service Now Developer

3 weeks ago

Noida, India ALIQAN Technologies Full time

Hiring Service Now Developer for one of our client MNC.

Job Title: ServiceNow Engineer

Exp:4-7 years

Location: Remote (Work From Home)


Role Summary: We are looking for a ServiceNow Developer proficient in Now Assist, App Engine workflow automation

Must-have Skills

  • ServiceNow Development: Design, develop, and maintain custom ServiceNow applications and modules, including ServiceNow ITSM, ITOM, SecOps and App Engine (custom apps).
  • Knowledge of development using templates and Generative/Agentic AI
  • Knowledge of ServiceNow Now Assist and development of flow for App Engine is mandatory
  • Platform Configuration: Configure and manage ServiceNow modules (ITSM, ITOM, SecOps, App Engine etc.), workflows, UI policies, business rules, and UI actions.
  • Scripting: Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.
  • Integration: Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs, other ITSM data and Open AI integrations
  • Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.
  • Security and Performance: Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.
  • Upgrades & Patches: Assist with ServiceNow version upgrades and patching, ensuring smooth deployment with minimal downtime.
  • Documentation: Develop and maintain technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.
  • Ready to explore and quickly learn new things required at work as mandated by the project requirement

Good-to-have Skills

Proficiency in JavaScript, HTML, CSS, and web technologies.

Experience with ServiceNow Studio, AppEngine and other ServiceNow development tools.

Leverage App Engine to build and automate custom applications on the ServiceNow platform.

Experience with ServiceNow Discovery, Service Mapping, and Configuration Management Database

(CMDB).

Expertise in ServiceNow administration, configuration, and platform setup.

Experience in using the ServiceNow Performance Analytics module, reports, and dashboards.

Understanding of ITIL processes and how they are implemented in ServiceNow.

Familiarity with ServiceNows Update Sets and managing version control.

Responsibilities:

  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with both technical and non-technical stakeholders.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • Strong attention to detail and commitment to delivering high-quality work.
  • Ability to prioritize and manage multiple tasks and projects simultaneously.
  • Ability to mentor junior consultants or developers.
  • Should take the responsibilities of the task assigned


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