Service Now Architect

2 weeks ago

Noida, India Source-right Full time

**Division: Infra**
**Service Now Architect**
**Key Responsibilities**:
Solution Design: Lead the design and architecture of ServiceNow solutions for ITSM and ITOM, aligning with industry best practices and business needs.

Integration Management: Architect and manage complex integrations between ServiceNow and various IT systems, including configuration management databases (CMDBs), monitoring tools, and other ITOM components.

Platform Governance: Establish and enforce governance policies, security standards, and best practices for the ServiceNow environment, ensuring compliance with ITIL and ITSM frameworks.

Performance Optimization: Continuously assess and optimize the performance, scalability, and reliability of ServiceNow in the ITSM and ITOM domains.

Project Leadership: Lead and manage ServiceNow implementation projects, collaborating with stakeholders, conducting workshops, and ensuring successful project delivery.

Technical Leadership: Provide technical leadership and mentoring to ServiceNow development teams, driving the adoption of best practices and architectural guidelines.

Documentation: Create and maintain comprehensive documentation of platform architecture, configurations, and integration strategies.

Vendor Collaboration: Maintain relationships with ServiceNow vendors and stay updated on platform updates, new features, and emerging technologies.

Training and Knowledge Sharing: Conduct training sessions and workshops for IT teams and stakeholders on ServiceNow ITSM and ITOM capabilities.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven experience as a ServiceNow Architect with a focus on ITSM and ITOM, with at least [X] years of hands-on experience.
ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) certifications are required. Certified Application Architect (CAA) or Certified System Architect (CSA) is a plus.
Strong knowledge of ITSM and ITOM processes, ITIL best practices, and ServiceNow platform capabilities.
Extensive experience with integration methods, including REST, SOAP, and MID Server.
Exceptional problem-solving and analytical skills.
Strong communication and leadership abilities.
Ability to work collaboratively with cross-functional teams and stakeholders.

**Job Category**:Others**Job Type**:Full Time**Job Location**:Noida**Experience**:9-15 Years**Notice period**:0-30 days

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