Resort General Manager

2 days ago

Yercaud TN IN Sri Vijay Vidyalaya Group of Institutions Full time

We are looking for an experienced and visionary General Manager to lead operations at our exclusive Luxury Mountain Resort Nestled in a pristine alpine setting our resort offers discerning guests a serene escape with five-star service world-class amenities and a strong connection to nature The General Manager will be responsible for the strategic direction operational excellence guest satisfaction and financial performance of the property Key Responsibilities Operational Leadership Direct and coordinate day-to-day operations across all departments front office housekeeping food beverage spa wellness guest services and outdoor activities e g hiking skiing guided tours Ensure seamless guest service with attention to detail personalization and discretion Maintain the property to the highest luxury and environmental standards Guest Experience Brand Standards Lead by example in delivering warm intuitive and memorable guest experiences Engage with guests to build rapport address concerns and elevate satisfaction Uphold and refine luxury service protocols in line with brand ethos Team Development Recruit train and retain top-tier hospitality talent with a focus on local hiring and community integration Create a positive and motivating work environment rooted in collaboration and respect Implement ongoing staff training and development programs to maintain excellence Financial Management Develop and manage budgets forecasts and KPIs in alignment with ownership goals Analyze financial data and oversee cost control measures to ensure profitability Optimize revenue streams accommodations dining experiences retail Sales Marketing Community Engagement Collaborate with marketing teams to promote the retreat as a luxury destination Build relationships with high-end travel agents lifestyle brands and outdoor experience providers Represent the resort within the local community and tourism boards to strengthen regional presence Sustainability Compliance Champion eco-conscious operations and sustainable tourism practices Ensure compliance with all local laws safety standards and environmental regulations Support certifications e g LEED Green Key EarthCheck as applicable Ideal Candidate Profile Education Bachelor s degree in Hospitality Business Management or related field Master s preferred Experience 7-10 years in hospitality leadership with at least 3 years as a General Manager at a luxury property experience in remote mountain or nature-based resorts highly desirable Skills Strong leadership with a guest-first philosophy Exceptional interpersonal and communication skills Financial literacy and strategic business insight Comfort operating in a remote location with limited resources Passion for outdoor living wellness and sustainability Preferred Qualifications Experience with luxury brands is mandatory Familiarity with high-end outdoor guest experiences skiing trekking mountain biking etc Knowledge of eco-luxury design and operations Job Types Full-time Permanent Pay 60 000 00 - 150 000 00 per month Application Question s What is your current designation How many years of experience as General manager for resorts you have Where are you from Work Location In person

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