General Manager
1 week ago
Spice Country Group is a reputed hospitality brand operating in Kerala since 2011 known for its warm hospitality attention to detail and premium guest experiences Role Overview The General Manager will be responsible for the strategic leadership operational oversight and guest satisfaction at both resorts This individual will lead cross-functional teams manage daily operations ensure financial targets are met and uphold brand standards Reporting directly to the Directors this is a hands-on leadership role for someone who can balance vision with execution Key Responsibilities - Multi-Property Oversight Supervise operations at both resorts ensuring seamless coordination consistent service quality and adherence to brand identity - Leadership Team Building Lead department heads across Front Office Housekeeping F B Maintenance HR and Reservations Foster a high-performance culture with a focus on training motivation and accountability - Sales Marketing Coordination Collaborate with the sales and reservations team to drive enquiries boost conversions and enhance occupancy across seasons - Guest Experience Management Oversee reservations pre-arrival services guest feedback and service recovery Maintain high guest satisfaction scores - Revenue Management Cost Control Monitor budgets tariffs expenses and purchasing to ensure profitability while maintaining four-star standards - SOP Quality Standards Implement and monitor Standard Operating Procedures Conduct training and audits to maintain excellence in service and compliance - Facility Maintenance Oversight Ensure timely maintenance and upkeep of resort infrastructure utilities and guest-facing amenities - Human Resources Supervision Support recruitment performance management and staff welfare in coordination with HR Ensure smooth team functioning and staff retention - Regulatory Safety Compliance Ensure both resorts comply with legal safety food hygiene and tourism regulations - Reporting to Directors Provide structured reports on performance financials occupancy team updates and recommendations for improvement - External Representation Build relationships with travel agents vendors tourism bodies and local authorities Represent the group s interests in the local market Qualifications Experience - Bachelor s degree in Hotel Management - 15-20 years of hospitality experience with at least 8 years in a senior managerial role - Strong understanding of resort operations and guest service dynamics especially in premium leisure destinations - Demonstrated leadership skills with experience in team development and multi-department coordination - Commercial awareness with proven ability in budgeting cost control and business strategy - Experience with hotel management software and PMS tools - Excellent verbal and written communication skills - Willingness to work flexible hours including weekends holidays and late nights as required by operational needs What We Offer - Competitive salary package with performance-based incentives - Accommodation and other perks as per company policy - Fuel Allowance - Opportunity to lead a highly regarded brand and two premium resorts in Kerala - Supportive leadership and a platform to make a visible impact Job Type Full-time Pay 65 000 00 - 70 000 00 per month Education Bachelor s Required Experience General Manager in Hospitality Sector 8 years Required Work Location In person
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