General Manager

3 weeks ago

Idukki KL IN Bharat Mata Ventures Pvt Ltd Full time

Job Summary We are looking for a proactive and experienced Operations Manager to oversee the daily functioning of our Adventure Park The ideal candidate should have prior experience managing amusement parks adventure parks sports recreation centers or similar facilities with a strong focus on safety staff coordination and customer experience Key Responsibilities 1 Park Operations Oversee day-to-day functioning of all adventure activities kids park dome theatre trampoline park Vr boating kayaking glass bridge and other service areas Ensure smooth and timely opening operation and closing of the park Manage crowd flow and ensure excellent guest experiences during weekends holidays and peak seasons 2 Staff Supervision Manage and supervise on-ground staff including activity instructors safety officers ticketing team and maintenance crew Schedule staff shifts conduct briefings and ensure professional discipline Train new recruits on safety protocols and customer service 3 Safety and Compliance Ensure all adventure activities meet safety standards and that all safety gear is in excellent condition Conduct routine inspections of equipment and infrastructure Maintain emergency protocols and coordinate with medical responders if needed 4 Guest Experience Customer Service Ensure Park cleanliness hygiene and customer satisfaction at all touchpoints Address customer complaints or incidents quickly and professionally Coordinate with front office ticket counters to ensure smooth entry and exit of guests 5 Vendor and Facility Management Oversee vendors food courts cleaning teams equipment maintenance Coordinate with maintenance teams for repair upgrades and infrastructure checks 6 Reporting and Coordination Prepare daily weekly and monthly reports on operations footfall and incidents Coordinate with the Managing Director and Marketing team for event execution and group bookings Requirements Bachelor s degree in Hospitality Sports Management Business Administration or related field Minimum 3-5 years of experience in managing a theme park sports centre or recreation facility Strong understanding of park safety protocols team management and customer service Excellent communication and leadership skills Proficiency in handling high-pressure situations and resolving operational challenges Preferred Qualities Energetic and hands-on leader who is physically active and ready to move around the park Passionate about adventure youth engagement and customer happiness Basic knowledge of mechanical equipment functioning is a plus Multilingual ability preferred Malayalam English Tamil and Hindi Remuneration Attractive salary based on experience with performance-based incentives food and accommodation Job Types Full-time Permanent Benefits Food provided Decent accomodation Leave encashment Work Location Adventure Park vagamon Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Food provided Work Location In person

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