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1 day ago

Kolhapur MH IN QTONET PRIVATE LIMITED Full time

Job Summary The Operations Manager plays a key leadership role in overseeing the daily operations of the resort ensuring smooth coordination across all departments including front office housekeeping food beverage recreation and guest services The primary goal is to ensure exceptional guest satisfaction operational efficiency and adherence to service standards while supporting the resort s profitability and strategic goals Key Responsibilities 1 Operational Leadership Oversee and manage all front-of-house and back-of-house operational departments Monitor daily resort activities and ensure seamless coordination between departments Serve as acting General Manager in their absence 2 Guest Experience Management Ensure a consistently high level of guest service and satisfaction throughout the guest journey Handle escalated guest concerns and complaints with professionalism and efficiency Monitor guest feedback channels e g reviews surveys and implement service improvements 3 Team Management Development Supervise and support department heads and team leaders across operational areas Conduct regular team meetings training and performance reviews Foster a positive guest-focused culture among staff 4 Financial Performance Assist in developing and managing departmental budgets and forecasts Monitor revenue and expense reports identify opportunities for cost savings and revenue growth Ensure efficient resource allocation without compromising quality 5 Health Safety Compliance Ensure compliance with all health safety hygiene and environmental regulations Conduct regular audits and enforce resort policies and procedures Collaborate with security and maintenance teams to maintain a safe environment 6 Strategic Planning Execution Support the General Manager in achieving the resort s business objectives Contribute to long-term planning new service initiatives and guest programs Analyze operational data to identify trends and recommend improvements 7 Vendor Partner Relations Coordinate with external vendors and partners for resort services and supplies Ensure contract compliance and monitor service levels Qualifications Requirements Bachelor s degree in Hospitality Management Business Administration or related field Minimum 5-7 years of experience in resort or hotel operations with at least 3 years in a managerial role Strong understanding of resort departments front office F B housekeeping recreation maintenance Exceptional leadership communication and interpersonal skills Problem-solving mindset with the ability to stay calm under pressure Proficient in PMS and hotel operations software e g Opera Protel Cloudbeds Flexible with working hours including weekends and holidays Job Type Full-time Pay 35 000 00 - 40 000 00 per month Benefits Food provided Work Location In person

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