Manager

5 days ago

Noida Uttar Pradesh, India EXL Service Full time

Location Noida WFM Experience 8-12 years Department Product Management Reporting to AVP - Product Management About the Role We are seeking a dynamic and results-driven Product Manager to lead the strategy roadmap and delivery of Workforce Management WFM solutions within EXL You will work closely with cross-functional teams stakeholders and clients to design and optimize innovative products that drive efficiency operational excellence and value for our customers Key Responsibilities Product Ownership Lead the end-to-end lifecycle of WFM products including ideation requirements gathering roadmap development prioritization release planning and continuous improvement Strategy Vision Define and articulate the product vision strategy and objectives for WFM solutions in alignment with EXL s business goals and market trends Stakeholder Management Collaborate with clients business leaders operations technology and support teams to understand needs gather feedback and drive adoption Market Competitor Analysis Conduct research on industry trends competitor products and customer requirements to inform product development and positioning Requirement Gathering Translate business needs into clear product requirements PRDs user stories and acceptance criteria Agile Delivery Work with engineering and design teams in an Agile Scrum environment to deliver high-quality features on time and within scope Go-to-Market Support go-to-market activities including product launches training sales enablement and marketing communications Performance Measurement Define KPIs monitor product performance and drive data-driven decision-making to maximize product impact Risk Management Identify product risks and implement mitigation strategies Required Skills Qualifications Bachelor s degree in Engineering Business Computer Science or a related field MBA preferred 6-10 years of experience in Product Management preferably in WFM BPO BPM SaaS or enterprise platforms In-depth knowledge of Workforce Management processes technologies and best practices forecasting scheduling real-time management reporting etc Strong understanding of the EXL business model client needs and operational processes Proven track record of delivering enterprise-scale products from concept to launch Excellent communication presentation and stakeholder management skills Strong analytical problem-solving and decision-making abilities Hands-on experience with Agile Scrum methodologies and tools e g Jira Confluence Aha Familiarity with data visualization analytics and reporting tools is a plus Preferred Skills Experience working with BPO BPM clients and operations Prior exposure to AI ML-driven WFM tools or automation technologies Certifications Certified Scrum Product Owner CSPO PMI-ACP or equivalent

  • Construction Helpline

    4 weeks ago

    Noida, Uttar Pradesh, India Manager HR Business Services Full time

    - Inbound and Outbound Calls Initiating inbound and outbound calls to potential customers based on leads provided by the team or generated through other sources - Product Service Knowledge Maintaining a thorough understanding of the products or services being offered in order to communicate features and benefits to potential customers effectively-...

  • Manager

    3 days ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Job Title Technical Project Manager - AI Programs Location Noida Department AI Solutions Digital Transformation Reporting To Director - AI Product Platform Delivery Employment Type Full-time Role Summary We are seeking a dynamic and experienced Technical Project Manager to lead AI-driven initiatives across a complex matrixed enterprise...

  • Manager

    1 week ago

    Noida, Uttar Pradesh, India EXL Service Full time

    - Digital Transformation- Project Manager Scrum Master Position Title Responsibility Level Senior - PM Scrum Master Function - Digital Reports to AVP SAVP Regular Temporary Regular Grade - C1 C2 Location Noida India Objectives of the Role We are seeking an experienced Project Manager PM Scrum Master to oversee and lead multiple projects...

  • Manager

    7 days ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Key Responsibility You will be responsible to manage operational delivery stakeholder relationships for clients assigned in your portfolio You can expect to work with external internal client s personnel to manage compliance financial and operational risk projects You will provide specialized consulting advice basis work performed by the team and...

  • Manager

    2 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Position Title Responsibility Level Manager Senior Manager - Transitions Solutions Function Transitions Reports to Sr Manager AVP Permanent Temporary Permanent Span of Control Manager-Transitions as applicable based on program size Individual Contributor Location As per requirement Basic Function The resource will be responsible for...

  • Manager

    2 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Essential Functions Would be responsible to meet client SLA s i e Productivity Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant...

  • Manager

    2 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Job Title Group reporting accountantDepartment Group External Reporting and Control teamReports to Group finance managerM Group Services is the leading essential infrastructure services provider operating within water energy transport and telecommunication across the UK Ireland The Group is a rapidly growing c xc2xa31 6bn revenue highly acquisitive...

  • It Project Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Rezo.AI Full time

    Lead and manage cloud-based projects from initiation to completion Develop detailed project plans schedules and budgets Coordinate cross-functional teams and assign tasks Monitor project progress and adjust plans as needed Identify and mitigate project risks and issues Communicate project status to stakeholders and senior management Ensure...

  • Department Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Reliance Retail Full time

    Company OverviewReliance Retail is India s largest and fastest growing retailer offering a diversified omni-channel presence with integrated store concepts and digital platforms Founded in 2006 the company serves over 193 million customers across the country providing superior products and an unmatched shopping experience across various categories Its...

  • Assistant Manager

    3 weeks ago

    Noida, Uttar Pradesh, India EXL Service Full time

    Position Title Responsibility LevelB1 B2 L2 TechFunctionIPSReports toMgr Sr Mgr IPSPermanent TemporaryPermanentSpan of ControlEngineersLocationNoidaBasic FunctionTroubleshoot and resolve issues for OSI This includes Able to provide support to voice calls emails and voicemails across different shifts during US business hours OSI Users unable to login...