Presales - Tele Calling - Contractual

2 weeks ago

Kannur, India Livspace Full time

JOB DESCRIPTION • Make outgoing calls to potential customers to schedule high quality leads for sales. • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. • Seize opportunities to upsell services when they arise. • Follow up with potential customers in a timely manner if necessary. • Manage a large number of outbound calls in a timely manner. • Document all call information in the CRM according to standard operating procedures. • Meet personal/team qualitative and quantitative targets. • Possess strong knowledge of Livspace services to identify customer needs when qualifying them. • Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or service increase customer satisfaction and revenue • Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. • Schedule Experience Centre visits with our design team as per defined process. • Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints. • Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. • Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. • Communicate effectively and professionally in all forms of communication with internal and external customers. EXPERTISE AND QUALIFICATIONS • A graduate in any stream (10+2+3 regular education) • 0-1 yrs of relevant experience in Telesales, Inside sales or similar • 6 days working , Monday will be weekly off • Familiar with CRM & cloud telephony systems and practices • Customer focussed and adaptable to different personality types • Have the ability to multitask, set priorities and manage time effectively • Possess previous experience in a call centre dealing with Indian consumers. • Superior listening, verbal, and written communication skills • Proficient in spoken English with proper grammar & fluency • Language prerequisites : English -Hindi, English - Marathi , English - Kannada , English - Telugu/Tamil

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