Apply Now Asst. Manager/dy Manager – Crm

Company Description Established in 2002 ib vogt GmbH is specialized in the Development Design and Engineering Financing EPC and Operation of solar power and provides turnkey solar power plant solutions to investors internationally As a manufacturer-independent integrated developer the company focuses on tailor-made solar power plant solutions that maximize lifecycle performance and returns Since 2009 ib vogt has commissioned plants with a capacity of almost 2 Gigawatt We employ over 840 specialists in all areas of the solar power plant value chain in over 40 countries The company operates internationally from offices in Spain Germany Italy Netherlands France Poland USA Australia United Kingdom Panama India and Southeast Asia Candidate shall manage all the assets under management of IBV India at RJ GJ CG Cluster and ensure the plant performance by managing Contractors and also ensure customer satisfaction in line with Agreement Perform following functions including but not limited to CRM - Act as the Single Point of Contact SPOC for all customers in all operational site of RJ CG and GJ Monthly Meeting with Customers to understand their requirement and taking to the closer within stipulated timeline in coordination with different Stakeholders Coordinating with operational site managers and respective DISOMS for getting monthly customer JMR Invoice Submission and billing adjustment Preparation of Weekly Monthly and Quarterly report for customers Submission of Annual Generation Report as per O M agreement to all Customers Coordinating with customer and insurance company for all insurance claim settlement Timely coordinating with accounts team to raise O M Invoice and collection of payments from customers as per O M agreements O M - Tracking performance of O M Contractors and Sub-Contractors as per O M agreement Monitoring and tracking all daily routine activities like module cleaning preventive and corrective maintenance across all operational sites in RJ Daily Monitoring of plant performance as per target generation Regular operational site visits to assess site conditions and keep update to Management Creation of Punchlist during site observation and make action plan with contractors for closer Coordinating in HOTO process from Project to O M with Contractors create Punchlist and coordinate with Projects Engineering and quality team for closer All Inventory Spare Management across all O M sites and keep update to management for any shortfall Coordination with OEMs for Warranty Management escalation and early closer of issues Support Site team for all technical issues arises during operational activities Your Experience Understanding of PV system design operation and key commercial and business drivers Knowledge of electrical components system design identification of right specification according to the project specification as per the standards Knowledgeable in the systems processes and protocols guiding the operations and maintenance of PV solar plants and electrical systems for seamless operation of small medium and large Solar Projects Contractors Development Management Invoice processing and statutory compliances Customer Relationship Management invoicing collection conducting regular meetings site visits for resolution of technical queries Having managed such portfolio flexible in working and having ability to manage challenging situation Qualifications Educational Requirements Bachelor s degree in electrical engineering preferably from Institute of repute Experience 5 to 8 years of relevant prior experience in Solar Project Development Approvals and Permits related Technical Expertise Having worked at site and managed O M and experience in Contract Management Efficient in MIS and MS Office Preferred Attributes Excellent communication skills to interact with clients team members and authorities Experience with international solar projects and standards Additional Information We offer you A truly international working environment with colleagues from all over the world An open-minded friendly and highly motivated team Great opportunities for professional and personal development Interesting and challenging tasks Competitive remuneration based on experience At ib vogt we are committed to fostering a diverse inclusive and respectful workplace where everyone can thrive We believe that embracing diverse perspectives drives innovation and helps us better serve the global communities we operate in As an equal opportunity employer we provide employment opportunities without regard to age ethnicity religion or belief gender identity sex sexual orientation disability pregnancy or maternity marriage and civil partnership or any other protected status We strive to create an accessible recruitment process for all candidates and are happy to discuss reasonable accommodations to support your application As a global company we acknowledge that accessibility provisions may vary by location depending on local infrastructure and legal requirements If you have a disability or require any adjustments during the recruitment process please let us know - we will do our best to support you