Customer Success Intern

2 days ago

Hyderabad, India Debales AI Full time

About Debales.ai Debales.ai is a next-generation AI technology company building autonomous AI Agents that integrate directly into existing enterprise systems—no new dashboards, no process changes. With 100+ integrations, 80+ domain-specific AI Agents, and deep expertise in automation, we help industries such as Logistics, E-Commerce, and EdTech scale their operations without increasing headcount. As a fast-growing IT & AI solutions company, we work with global clients—primarily across the US—to automate workflows, improve operational efficiency, and deploy scalable AI systems. Role Overview We are hiring a Customer Success Intern who can work closely with international clients and technical teams. This role requires a tech-savvy individual who can understand AI-driven workflows, communicate project requirements clearly, and ensure seamless delivery of IT/AI solutions. You will play a critical role in bridging the gap between clients and internal engineering teams. Location - Work From Home Stipend - Paid Duration - 3 months Key Responsibilities - Manage day-to-day communication with US-based clients regarding project progress, requirements, and deliverables. - Conduct technical project check-ins, understand client expectations, and translate requirements into structured tasks for tech teams. - Coordinate with AI engineers, developers, and delivery teams to ensure project milestones are met. - Monitor deployment progress of AI Agents and automation workflows. - Prepare professional documentation: meeting minutes, reports, follow-ups, and technical summaries. - Maintain and update CRM, project trackers, and internal systems. - Identify risks, delays, or escalations and collaborate with relevant teams to resolve them quickly. - Contribute to improving customer success processes, onboarding flows, and delivery operations. Required Skills & Qualifications - Excellent verbal and written English communication skills. - Ability to interact confidently with US-based international clients. - Strong understanding of IT services, SaaS, AI concepts, or workflow automation. - Good analytical skills and the ability to understand technical requirements. - Strong organizational skills with ability to prioritize and multitask. - Proficiency in MS Office or Google Workspace. - Quick learner with interest in AI, IT, and emerging technologies. Preferred / Nice to Have - Previous internship experience in customer success, technical support, IT services, or project coordination. - Understanding of APIs, automation tools, or basic AI/ML concepts. - Experience using tools like Slack, Zoho, HubSpot, Jira, or any CRM platform. - Familiarity with IT workflows, ticketing systems, or project management tools. - Flexible to work in overlapping US shifts when needed. - Strong problem-solving attitude and ability to think in a structured manner. Why Join Debales.ai? - Work directly with cutting-edge AI Agent technology. - Hands-on exposure to IT delivery processes, automation models, and real client use cases.

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