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▷ Urgent Search: Jira Administration
4 weeks ago
About the Company: Atlassian is a software company that develops products for project management, collaboration, and software development. Our mission is to unleash the potential of every team, and we foster a culture of innovation, collaboration, and inclusivity.
About the Role: We are seeking an experienced Atlassian Suite Administrator to serve as the subject matter expert (SME) for all Atlassian products, particularly JIRA Software, JIRA Service Management, and Confluence, with 8-10 years of hands-on administration experience.
Responsibilities:
- Perform comprehensive administration and configuration of JIRA instances, including projects, workflows, issue types, custom fields, screens, permissions, notification schemes, and board configurations (Scrum, Kanban).
- Manage and administer user accounts, groups, and roles across the Atlassian suite, ensuring proper access control and security compliance.
- Install, manage, and troubleshoot Atlassian add-ons, plugins, and extensions (e.g., ScriptRunner, Tempo, Automation for JIRA, Zephyr, Xray, Portfolio for JIRA).
- Oversee regular maintenance tasks, including backups, performance monitoring, database optimization, and system upgrades for both JIRA Server/Data Center and Cloud environments.
- Responsible for application health, availability, and performance of all Atlassian tools.
- Collaborate extensively with stakeholders, product owners, Scrum Masters, and development teams to gather requirements, analyze existing processes, and design/implement highly customized and efficient JIRA workflows that align with business needs.
- Implement advanced workflow features, including conditions, validators, post-functions, and automation rules using ScriptRunner (Groovy scripting) or JIRA Automation.
- Identify opportunities for process improvements and leverage Atlassian tools to streamline operations, eliminate redundancies, and enhance team productivity.
- Integrate JIRA with various third-party tools such as CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps), version control systems (Git, Bitbucket, GitHub), service desk platforms, Slack, and other enterprise applications.
- Develop and maintain automation scripts (e.g., Python, Groovy, Shell) to automate routine tasks, generate reports, and facilitate data exchange between systems.
- Leverage JIRA REST APIs to build custom integrations or extract data for reporting and analytics purposes.
- Provide expert-level support to end-users, troubleshoot complex issues, and resolve JIRA-related problems in a timely and efficient manner.
- Develop and deliver comprehensive training programs and user guides for JIRA features, best practices, and new functionalities for both technical and non-technical audiences.
- Create and maintain detailed documentation for JIRA configurations, workflows, integrations, and standard operating procedures.
- Promote adoption and best practices for Atlassian tools across the organization.
- Design, create, and manage custom dashboards, filters (JQL), and reports to provide meaningful insights into project progress, team performance, and key metrics for various stakeholders.
- Analyze data to identify trends, performance blockers, and areas for further optimization within JIRA.
- Establish and enforce JIRA governance standards, best practices, and configuration guidelines across the organization.
- Provide strategic recommendations for leveraging the Atlassian suite to meet evolving business requirements and improve overall organizational efficiency.
- Participate in long-term planning for Atlassian tool roadmap, including version upgrades, migrations, and new tool evaluations.
Qualifications: 8-10 years of hands-on administration experience with Atlassian products.
Required Skills:
- Expertise in JIRA Software, JIRA Service Management, and Confluence.
- Strong understanding of JIRA workflows, configurations, and administration.
- Experience with Atlassian add-ons and plugins.
- Proficient in automation scripting (e.g., Python, Groovy, Shell).
- Ability to integrate JIRA with third-party tools.
Preferred Skills:
- Experience with CI/CD pipelines and version control systems.
- Familiarity with JIRA REST APIs.
- Strong analytical and problem-solving skills.
- Excellent communication and training abilities.
Pay range and compensation package: Competitive salary based on experience and qualifications.
Equal Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
