JIRA Administrator

JIRA Administrator

Location Mumbai

Responsibilities:

Atlassian Suite Administration:

● Serve as the subject matter expert (SME) for all Atlassian products, particularly JIRA

Software, JIRA Service Management, and Confluence, with 8-10 years of hands-on

administration experience.

● Perform comprehensive administration and configuration of JIRA instances, including

projects, workflows, issue types, custom fields, screens, permissions, notification

schemes, and board configurations (Scrum, Kanban).

● Manage and administer user accounts, groups, and roles across the Atlassian suite,

ensuring proper access control and security compliance.

● Install, manage, and troubleshoot Atlassian add-ons, plugins, and extensions (e.g.,

ScriptRunner, Tempo, Automation for JIRA, Zephyr, Xray, Portfolio for JIRA).

● Oversee regular maintenance tasks, including backups, performance monitoring,

database optimization, and system upgrades for both JIRA Server/Data Center and

Cloud environments.

● Responsible for application health, availability, and performance of all Atlassian tools.

Workflow and Process Optimization:

● Collaborate extensively with stakeholders, product owners, Scrum Masters, and

development teams to gather requirements, analyze existing processes, and

design/implement highly customized and efficient JIRA workflows that align with

business needs.

● Implement advanced workflow features, including conditions, validators, post-functions,

and automation rules using ScriptRunner (Groovy scripting) or JIRA Automation.

● Identify opportunities for process improvements and leverage Atlassian tools to

streamline operations, eliminate redundancies, and enhance team productivity.

Integration and Automation:

● Integrate JIRA with various third-party tools such as CI/CD pipelines (Jenkins, GitLab CI,

Azure DevOps), version control systems (Git, Bitbucket, GitHub), service desk platforms,

Slack, and other enterprise applications.

● Develop and maintain automation scripts (e.g., Python, Groovy, Shell) to automate

routine tasks, generate reports, and facilitate data exchange between systems.

● Leverage JIRA REST APIs to build custom integrations or extract data for reporting and

analytics purposes.

Support, Training, and Documentation:

● Provide expert-level support to end-users, troubleshoot complex issues, and resolve

JIRA-related problems in a timely and efficient manner.

● Develop and deliver comprehensive training programs and user guides for JIRA

features, best practices, and new functionalities for both technical and non-technical

audiences.

● Create and maintain detailed documentation for JIRA configurations, workflows,

integrations, and standard operating procedures.

● Promote adoption and best practices for Atlassian tools across the organization.

Reporting and Analytics:

● Design, create, and manage custom dashboards, filters (JQL), and reports to provide

meaningful insights into project progress, team performance, and key metrics for various

stakeholders.

● Analyze data to identify trends, performance blockers, and areas for further optimization

within JIRA.

Governance and Strategy:

● Establish and enforce JIRA governance standards, best practices, and configuration

guidelines across the organization.

● Provide strategic recommendations for leveraging the Atlassian suite to meet evolving

business requirements and improve overall organizational efficiency.

● Participate in long-term planning for Atlassian tool roadmap, including version upgrades,

migrations, and new tool evaluations.