Atlassian Administrator
7 days ago
Job Title: Atlassian Administrator
Job Summary:
We are seeking a skilled Atlassian Administrator to manage, configure, and optimize our Atlassian tools suite, including Jira, Confluence, and Jira Service Management (Service Desk). The ideal candidate will have hands-on experience with both Atlassian Data Center and Cloud environments, with expertise in workflows, automation, add-ons, and integrations to support enterprise collaboration and project delivery.
Key Responsibilities:
Administer and maintain Atlassian tools (Jira, Confluence, Jira Service Desk) across Cloud and Data Center environments.
Design, configure, and maintain Jira workflows, custom fields, screens, permissions, and schemes.
Manage and implement add-ons, plug-ins, and integrations to extend Atlassian functionality.
Develop and maintain automation rules (including ScriptRunner, Automation for Jira, etc.) to improve efficiency and reduce manual efforts.
Provide user management, access control, and permission schemes across Jira and Confluence.
Configure and maintain Confluence spaces, templates, and macros for enhanced knowledge sharing.
Support Jira Service Desk by configuring SLAs, request types, queues, and automation.
Collaborate with stakeholders to understand business requirements and translate them into Jira/Confluence configurations.
Ensure compliance with security, audit, and governance policies.
Migrating JIRA Service Management and JIRA Software from DC setup to SAAS
Reducing the add-ons used in DC once moved to Cloud.
Have worked on various add-ons of JIRA SM and JIRA Software as below
Jira software: X-ray and JSU Automation Suite
JIRA SM -- Customer Satisfaction survey, Time in status, EasyBI, Action for JIRA SM, Queues for JSM, JMWE, Time to SLA and Scriptrunner
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