Chief Manager

Job Description Role & responsibilities: - Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo. - Configure and maintain Atlassian tools to meet business needs and follow established standards. - Collaborate with cross-functional teams to integrate Atlassian tools with other systems. - Manage permissions and access control via Atlassian Access for corresponding tools and projects. - Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed. - Create training curriculums for various Atlassian users and provide training as needed. - Stay up-to-date with the latest Atlassian tools and technologies. - Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes. - Develop best practices for administering Jira effectively over the long term. - Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components. - Monitor audit logs of Atlassian products to identify any anomalies in tool usage. - Provide user management support and training to end users. - Lead/support UAT and production rollouts. - Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement. - Give constructive feedback to team members and set clear expectations. - Help the team in troubleshooting and resolving complex bugs. - Carry out POCs to ensure that suggested design/technologies meet requirements. Qualifications: - Bachelors or masters degree in Computer Science, Information Technology, or a related field. - 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment. - Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM. - Extensive hands-on experience in setting up, configuring, and managing Atlassian DC or Cloud. - Experience with automation and scripting to streamline workflows in Jira and JSM. - Proficiency in configuring workflows, screens, fields, permissions, and other Jira components. - Hands-on experience with the installation and upgrade of Atlassian applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr). - Knowledge of at least one scripting language such as Python or Groovy. - Experience in migrating and consolidating projects and spaces between Atlassian instances. - Strong expertise in creating Jira dashboards, queries, and reports. - Ability to write JQL (Jira Query Language) for advanced searches and reporting. - Understanding of Agile and Kanban methodologies. - Agile project management experience: 2+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence. - Certifications and experience: At least one Atlassian Cloud/Jira certification (ACP) and an understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates. - Excellent communication skills with the ability to consult with scrum masters, project managers, stakeholders, and technical teams to deliver solutions that meet requirements. - Proactive, self-motivated, and self-managed. Preferred Qualifications: - Certification such as Jira Administration for Datacenters is a huge plus. - Experience working with DevOps and Agile processes and transforming them into Jira workflows. - Experience in building training programs and conducting training for other team members in Atlassian tools. - Strong communication and collaborative skills. - Drive industry standards on Atlassian tools and Agile practices.