High Salary: Junior It Support

5 days ago


Kolkata West Bengal, India RECEX Full time

Role summary Provide day-to-day IT support and systems maintenance for a small medium office Maintain user productivity MS Office proficiency required manage desktop laptop environments and support basic automation and scripting tasks by applying practical coding knowledge Act as first line of technical troubleshooting and escalate complex issues Key responsibilities Provide on-site and remote support for end-users Windows Mac desktops Office 365 MS Office issues printers network connectivity VPN Install configure and maintain workstations peripherals and basic network hardware Manage user accounts permissions and basic Active Directory Office 365 administration Create and maintain documentation SOPs knowledge base articles asset inventory Use scripting or simple coding PowerShell Python Bash or similar to automate repetitive tasks create reports and support small integration tasks Support software rollouts and updates test basic application compatibility Monitor system health and escalate incidents to senior IT or vendors when required Participate in IT projects setup of new hires hardware refreshes backup testing Maintain security hygiene patching user training on phishing device encryption basics Required technical skills Fluent user of MS Office suite Word Excel including intermediate Excel formulas pivot tables Outlook PowerPoint Practical understanding of coding concepts variables control flow functions basic debugging Able to read and modify simple scripts Experience writing maintaining simple scripts or macros PowerShell Python or similar Basic Windows troubleshooting and configuration Familiarity with macOS is advantageous Basic networking knowledge TCP IP DHCP DNS LAN Wi-Fi troubleshooting Familiarity with Office 365 administration and cloud-based apps Comfortable with documentation and using ticketing systems e g Jira Zendesk ServiceNow Desired traits and soft skills Fast learner pragmatic problem solver methodical Clear communicator able to explain technical issues to non-technical staff Responsible with confidentiality and data security Comfortable working under direction and escalating when needed Performance targets first 90 days Resolve 80 of first-line tickets without escalation Document onboarding checklist and update existing SOPs for top 10 recurring issues Automate at least one repetitive admin task with a script that reduces manual time by measurable amount Complete assigned security training and verify device encryption for company fleet


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