Senior Relationship Manager

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identification of targets Plan the client acquisition strategy Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence Leveraging business from new and established client relationships Managing both assets and liabilities Strategy Meet the business objectives initiated by the respective country Retail Clients business Customer focus need-based selling Deepen customer relationship and maximize penetration Fullfills corporate employees banking needs including payroll and other retail products Business Achieve personal sales target Segment focus customer focus needs-based selling Actively reducing Non- funding Sales Error and Increase the Premium Sourcing Job requires generating referrals cross-selling other products of the bank such as investments insurance mortgages credit cards personal loans etc All relevant internal and external certification to be completed prior to referring selling wealth products Help Drive the Employee Banking one bank agenda Processes Operational quality - Errors free customer application documentation Responsive and responsible selling Practice appropriate sales and marketing Risk Management Conduct CDD MLP TCF diligently Zero tolerance - Fraud Mis-selling Attend training acquire knowledge and apply to job function Governance Adhere to all policies guidelines and procedures comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Direct Sales - Corporate Salary account Skills and Experience Prospecting Product knowledge Upselling Cross selling Time management Willingness to learn Qualifications MBA MARKETING Must be a graduate MBA s will be preferred Sales experience of at-least 1 year in the FMCG Office automation or Retail Banking industry would be an advantage Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills which encourages and promotes enthusiasm and team spirit All relevant internal and external certification to be completed prior to referring selling wealth products About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Information at a Glance Standard Chartered 2025 All rights reserved x Cookie preferences Tell us which cookie categories you consent to by using the sliders below You can change your preferences any time by clicking on Manage cookies on our homepage Stricly necessary cookies always active Your security and privacy are our top priority that s why these cookies are always on to ensure the safest and smoothest online experience Show More Details Stricly necessary cookies always active Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data centre JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies For your ease of use and convenience these cookies remember the choices you made e g language and region and personalise our website to make it most relevant for you Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos Advertising Cookies To make sure we only send what s most relevant to your needs these cookies help us and our partners understand what matters most to you The data collected can be shared with third parties such as advertisers or platforms to create an ecosystem that is always relevant to you Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic Google Tag Manager Google Tag Manager is a tag management system for conversion tracking site analytics remarketing and more