01/09/2025) Windows Admin

Key Responsibilities Provide guidance and direction in area of infrastructure technology specialization to support platforms and sectors Apply the discipline of engineering to deliver critical platform application support and optimize platform sector functionality Fully understand support and define platform and areas supported to minimize risks and impact to customers Review issues and escalations as well as resolve production problems ensuring that status and technical matters are reported to management in a timely manner Utilize skillset to provide support troubleshooting and performance-tuning within technical domain Support the creation and implementation of system improvements that will improve performance of application and reliability while maintaining controls Core Role Competencies Technical Knowledge Applies in-depth comprehensive knowledge of specialty area s subject domain to assume responsibility for large complex system s initiatives Team Collaboration Experienced in collaborating with a diverse team to accomplish a difficult task and or handle a high-stakes business issue s Establishes organization support for team positive relationships with leaders sponsors and partners Risk Management Examines and defines factors that could adversely affect task completion delivery or achievement of customer satisfaction Evaluates controls to help mitigate negative outcomes through prevention detection and correction Identifies the risks of negative outcomes including inadvertent error or fraud Ensures ongoing compliance with regulatory requirements Processes Procedures Ensures processes and procedures are in place for self and others to use Seeks ways to improve existing processes adjusting or recommending reengineering improvements Managing Innovation Identifies assumptions and sees alternative ways to view or define problems Is not constrained by thoughts or approaches of others Views situations from multiple perspectives brainstorms multiple approaches and solutions and can take a creative idea and put it into practice Effective Communication Leads communications on major change initiative Evidence of careful planning of the strategic messages writing of presentation report consideration of challenging messages that need to be conveyed and execution of that plan to achieve desired outcome Keeps audience engaged and frames message in line with audience experience background and expectation Skills Experience Levels Candidate should have multiple years of experience in your area of infrastructure technology specialization to support Applications hosted on Windows Strong communication skills with the ability to articulate clearly in high stress situations Work independently and are self-directed to work with application teams 5 years of experience and have skills and proficiency with Windows server Application knowledge on MS Office Tools including SharePoint Teams Excel etc At least the last 3 releases of Windows Server TCP IP Routing Principles Firewall Rules DNS troubleshooting packet loss latency issues Active Directory SRV Records and Windows Authentication Process MS Vital Signs System Performance Counters and analyzing resource exhaustion PowerShell and the ability to create scripts or execute commands remotely against one or more servers Windows Clusters and high availability solutions Remote Storage SAN NAS MPIO SCALEIO Veritas Volume Manager HP Hardware Driver Firmware Updates Diagnostics VMWare or other virtualization platforms ServiceNow or similar service management system JIRA or similar project management platform