Observability Engineer

4 weeks ago

Gurugram Hyderabad Pune, India Whisk Software Private Limited Full time
Job Description

Job Title: Observability Engineer

Location: Hyderabad, Pune, Gurgaon

Experience: 8 - 14 Years

Notice Period : Immediate to 15 Days

Skills: ITIL, ITSM, Sumo Logic, APM Tools

Role and Responsibilities:

- Develop and implement comprehensive observability strategies to monitor IT systems and applications.
- Utilize ITSM/ITIL frameworks to align observability practices with organizational processes and standards.
- Deploy and manage APM tools to monitor the performance and health of applications.
- Analyse APM data to identify performance bottlenecks and optimize application performance.
- Configure and maintain Sumo Logic for log management and analytics.
- Use Sumo Logic to collect, process, and analyse logs, metrics, and traces to gain insights into system behaviour.
- Collaborate with IT teams to identify, investigate, and resolve incidents and problems.
- Conduct Root Cause Analysis (RCA) to prevent recurrence of issues and improve system reliability.
- Analyse data to detect anomalies, trends, and potential issues before they impact users.
- Create and maintain dashboards to visualize key performance indicators (KPIs) and system health metrics.
- Generate reports to communicate findings and recommendations to stakeholders.
- Implement best practices from ITIL/ITSM to enhance the efficiency and effectiveness of observability processes.
- Work closely with development, operations, and security teams to ensure comprehensive observability coverage

Required Skills:

- 8+ Years of experience, having thorough knowledge on ITIL/ITSM process.
- Should have good exposure to APM tools existing in market like Dynatrace, Datadog
- Should have expertise in sumo logic.
- Design and implement alerting mechanism leveraging tools for monitoring, alerting and logging to detect potential issues.
- Reduce noise on alerts.
- Periodic reviews to increase observability coverage across applications.
- Periodic review of metrics and derive anomalies.
- Periodic updates to dashboards as required

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