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Regional Collection Manager-Tractor
4 weeks ago
Key Responsibilities
- Accountable for reducing delinquencyand flowsand improving recovery rates on Tractor Loan portfolios.
- Allocate cases based on geography and vintage to Collections Managers & Executives across branches.
- Lead, manage, and coach a state-wide collections team and drive their monthly targets and KPIs.
- Monitor daily reports, conduct regular reviews, and ensure collection efficiency.
- Oversee legal action on problematic accounts to support recovery efforts.
- Manage and audit external collection agencies, ensuring adherence to compliance and process.
- Drive hiring, training, and development plans to build high-performing teams.
- Ensure timely communication of targets, incentive structures, and strategic goals.
- Improve customer data quality through structured feedback and data governance.
- Track market trends and leverage collection analytics to enhance performance.