▷ (Immediate Start) Client Relationship Manager

5 days ago

Kolkata India Bonn Tonn Gourmet Full time

Job Description Key Responsibilities Customer Order Management Take and confirm WhatsApp orders for bakery treats, cakes, and special requests. Handle incoming calls (tele-calling for follow-ups, order confirmations, customer queries). Manage Swiggy/Zomato dashboards stock updates, customer issue resolution, refunds/escalations. Process and confirm theme/custom cake orders (liaise with kitchen for design & feasibility). Handle website orders and ensure timely coordination with the dispatch/kitchen team. Customer Relationship & Communication Draft and send broadcast messages for promotions, festive offers, and new launches. Create and schedule greeting messages (festivals, birthdays, anniversaries). Manage advertising creatives/canva posters for WhatsApp/Instagram (basic knowledge of Canva required). Maintain an eye for detail in communication to ensure professionalism and brand consistency. Handle customer complaints, resolve issues politely, and maintain goodwill. Reporting & Coordination Maintain daily order reports (WhatsApp, Swiggy, Zomato, website). Share customer feedback and insights with management. Coordinate with the kitchen team for accurate order execution and delivery timelines. Procurement & Vendor Coordination Track raw material requirements shared by the Head Chef. Place orders with vendors and ensure timely deliveries. Maintain vendor contact list and payment follow-up reminders. Skills & Attributes Required Excellent written & verbal communication skills (English, Hindi/Bengali preferred). Strong customer service orientation polite, patient, empathetic. Good knowledge of WhatsApp Business, Swiggy/Zomato dashboard handling. Proficiency in Excel/Google Sheets for reporting and tracking. Basic Canva skills for creatives/posters. Strong multitasking and organizational ability. Eye for detail and accuracy in handling orders and customer requests. Experience & Qualifications 24 years of experience in customer service, hospitality, or F&B industry. Experience with online order platforms (Swiggy/Zomato/website orders) preferred. Graduate in any stream (Hospitality/Management background is a plus). Compensation & Benefits Salary: 20,000 25,000 per month Opportunity to grow into Customer Experience Manager as the brand expands

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