Consultant Site Support 26 Service Desk lead

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant - Site Support & Service Desk lead
In this role, you will be assisting End users on Service desk queries and also oversee the Site Support operations.
Responsibilities
.Installing and configuring computer hardware, software, peripherals, and networking equipment
.Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
.Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
.Deliver and achieve high quality support and service level
.Document and maintain accurate records of incidents and resolutions.
.Install and configure new computers, printers, and other peripheral devices.
.Assist in the maintenance and support of servers, network switches, and other IT infrastructure.
.Assist other IT teams, acting as the local hands and eyes in resolving IT technical issues.
.Excellent leadership, communication, and interpersonal skills
.Proficiency in Microsoft Office Suite and project management software
.Responsible for updating the master headcount file for the project.
.Create/Update idents for hiring as per role requirement
.Manage updating all reports - D&O, SLA reports are shared on a timely basis
.Updates to MBR, EMBR with relevant team members

Qualifications we seek in you
Minimum Qualifications
.Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.

Preferred Qualifications/ Skills
.Good communications written & oral
.Work experience on-call and 24/7 work environment.
.Experience in Project Management
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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