▷ Apply Now Manager, Fst Production Support

Job Summary The ESG Frontline Support Team member is responsible for incident management root cause analysis proactive monitoring for thematic collaboration with cross- functional teams to ensure smooth day to day operations This position is critical in shaping the user experience by delivering efficient empathetic professional service and contributes to a streamlines IT support ecosystem The role focuses on providing quick resolutions of common issues through knowledge base article guided troubleshooting while ensuring seamless escalation of complex issues to next level support teams Strategy The ESG transformation initiative aims to harness cutting-edge technology to drive operational efficiency data transparency and ESG decision-making across our footprint to foster SCB s leadership in sustainable finance Business Promote a user first culture ensuring every interaction builds trust and confidence in the platform Implement clear triage and escalation pathways Support ESG principles by driving efficiency transparency and accountability across the support ecosystem Use analytics from ticketing systems to identify recurring patterns and improve platform usability Processes Deliver the objectives by effectively collaborating with Product Owners Business Analysts Technology team and other stakeholders Collaborate with Squad Lead to understand the delivery plan and be well prepared for the delivery Build a closed loop learning system where escalations feed into updated SOPs FAQs and automation opportunities Conduct regular governance reviews with ESG Program Leaders to align process performance with business and ESG reporting needs Provide clear and effective communication or updates to internal stakeholders Work closely with technology teams to drive investigation resolution and or remediation of issues Liaise with the Technology team on UVT Sanity checks post the system implementations Key Responsibilities People and Talent Excellent written communication and presentation skills able to effectively engage influence and manage senior business stakeholders Eye for detail and excellent problem solving and analytical skills able to bring clarity and structure to areas of ambiguity Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments product areas Risk Management Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Governance Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Key stakeholders Product Owners ESG Technology ESG Architecture FAST Change Managers DDCP CXID Environmental Social Risk Management ESG Reputational Risk Credit Risk Global Process Owner - Coverage Banking WRB CIB Coverage Chief of Staff Product Owner - Product Enablement Sales Enablement Client Entity Enablement Operational Risk - Coverage Banking WRB CFCC Skills and Experience Platform Management Problem Solving Analytical Skills Knowledge of deal lifecycle and client management Communication skills Qualifications Education Bachelor s degree Languages English About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 40948