▷ (Apply Now) Support Consultant
4 weeks ago
Role Introduction Role overviewResolve complex high-priority customer issues while enhancing the customer experience through proactive problem-solving root cause analysis and process improvement The Support Consultant plays a leadership role within the support team advancing self-service strategies knowledge development and mentoring others while collaborating cross-functionally to drive service excellence What You Will Do Key Responsibilities Take ownership of escalated and complex cases ensuring resolution within SLA and delivering clear accurate and timely solutions Identify recurring or high-impact issues and lead root cause analysis RCA that results in at least one service or product improvement per quarter Proactively create and maintain internal external knowledge articles filling gaps identified through case trends and customer feedback Drive at least a 1520 improvement in self-service adoption by identifying blockers improving content and promoting usage Collaborate across support engineering and product teams to resolve critical customer issues and improve internal handoff efficiency Informally mentor Support Associates by sharing best practices reviewing their cases and helping improve their resolution quality Demonstrate strong case hygiene professional communication and visible participation in team ceremonies and retrospectives What You Will Have Key Competencies required Customer Focus- Ensures complex issues are resolved with clarity and empathy anticipates customer needs Collaborative- Works seamlessly across departments and shares knowledge generously helps build team cohesion Manages Complexity- Breaks down multi-faceted problems identifies root causes and delivers structured solutions Plans Aligns- Creates logical action plans aligns with key stakeholders and minimizes bottlenecks Communicates Effectively- Communicates professionally across channels tailors messaging for technical and non-technical audiences SaaS Environment Awareness- Applies knowledge of SaaS architecture uptime and service expectations to support engagements What We Do For You Wellbeing focused Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave 20 days of annual leave plus public holidays Employee Assistance Programme Free advice support and confidential counselling available 24 7 Personal Growth Were committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of xc2xa3330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please
-
▷ (Apply Now) Presales Consultant
4 weeks ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Apply Now! Technical Consultant
3 weeks ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
▷ Apply Now! Conga Consultant
1 week ago
Bangalore, Karnataka, India CliqHR Full timeWe are looking for a skilled Conga Consultant with 3-5 years of experience to support and optimize Salesforce and Conga solutions In this role you will implement CPQ and CLM systems streamline business processes and enhance end-user experience through automation and configuration Key Responsibilities Manage user setup security profiles and permissions within...
-
Petroleum Engineer
4 days ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
[Apply Now] Production Support Analyst
4 days ago
Bangalore, Karnataka, India Varite Full timeCompany Name VARITE India Private Limited About The Client A global IT services and consulting company multinational information technology IT headquartered in Tokyo Japan The Client offers a wide array of IT services including application development infrastructure management and business process outsourcing Their consulting services span business and...
-
Bangalore, Karnataka, India ORACLE Full timeJob Category Consulting Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Demonstrates expertise to deliver functional and...
-
▷ [Apply Now] Technical Support Engineering
3 weeks ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
-
GRC Service Now Consultant
5 days ago
Bangalore, India LTIMindtree Full timeWe’re Hiring: GRC ServiceNow Senior (Acon, Consultant) at LTIMindtree! Are you passionate about ServiceNow GRC and eager to make an impact in risk and compliance management? Join our Managed Services team and work on exciting projects that transform business processes across industries. What you’ll do: ✔ Design and implement ServiceNow GRC solutions...
-
Bangalore, Karnataka, India ANZ Full timeAbout Us At ANZ we re applying new ways technology and data can be harnessed as we work towards a common goal to improve the financial wellbeing and sustainability of our millions of customers Our community of over 5 000 engineers is key to making this happen because technology underpins every part of our business - from delivering tools apps and services...
-
Apply Now! Devops Engineer L3
4 days ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
