▷ (Apply Now) Support Consultant
6 days ago
Role Introduction Role overviewResolve complex high-priority customer issues while enhancing the customer experience through proactive problem-solving root cause analysis and process improvement The Support Consultant plays a leadership role within the support team advancing self-service strategies knowledge development and mentoring others while collaborating cross-functionally to drive service excellence What You Will Do Key Responsibilities Take ownership of escalated and complex cases ensuring resolution within SLA and delivering clear accurate and timely solutions Identify recurring or high-impact issues and lead root cause analysis RCA that results in at least one service or product improvement per quarter Proactively create and maintain internal external knowledge articles filling gaps identified through case trends and customer feedback Drive at least a 1520 improvement in self-service adoption by identifying blockers improving content and promoting usage Collaborate across support engineering and product teams to resolve critical customer issues and improve internal handoff efficiency Informally mentor Support Associates by sharing best practices reviewing their cases and helping improve their resolution quality Demonstrate strong case hygiene professional communication and visible participation in team ceremonies and retrospectives What You Will Have Key Competencies required Customer Focus- Ensures complex issues are resolved with clarity and empathy anticipates customer needs Collaborative- Works seamlessly across departments and shares knowledge generously helps build team cohesion Manages Complexity- Breaks down multi-faceted problems identifies root causes and delivers structured solutions Plans Aligns- Creates logical action plans aligns with key stakeholders and minimizes bottlenecks Communicates Effectively- Communicates professionally across channels tailors messaging for technical and non-technical audiences SaaS Environment Awareness- Applies knowledge of SaaS architecture uptime and service expectations to support engagements What We Do For You Wellbeing focused Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave 20 days of annual leave plus public holidays Employee Assistance Programme Free advice support and confidential counselling available 24 7 Personal Growth Were committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of xc2xa3330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please
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▷ (Apply Now) Presales Consultant
6 days ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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▷ [Apply Now] Technical Consultant - L1
1 week ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Apply Now! Functional Consultant
1 week ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Apply Now! Technical Consultant
11 hours ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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(Apply Now) Senior Consultant
2 weeks ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Support Consultant Iii
3 weeks ago
Bangalore, Karnataka, India BCD Travel Full timeYour ideas can drive the future of corporate travel Join BCD and challenge the status quo Travel AgentFull time BangaloreYou will report to John IsraelAs a Travel Consultant you are the face of our company You ll communicate and respond to request for current and new clients helping them travel smart and achieve more Do you communicate effortlessly...
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▷ (Apply Now) Sap Sd Consultant
2 weeks ago
Bangalore, Karnataka, India TalentOla Full timefor the SAP SD Consultant role with S 4HANA experience Job Title SAP SD Consultant S 4HANA Experience 6-9 Years 4 positions Experience 12 Years 1 position Location Bangalore Employment Type Full-Time Department IT SAP Practice Job Summary We are looking for an experienced SAP SD Consultant with mandatory hands-on experience in SAP S 4HANA...
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Apply Now: Peoplesoft Senior Principal Consultant
11 hours ago
Bangalore, Karnataka, India ORACLE Full timeJob Category Consulting Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment to implement Oracle products and technology to meet customer needs Applies Oracle methodology company procedures and leading practices Demonstrates expertise to deliver functional and...
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▷ [Apply Now] Technical Support Engineering
4 days ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
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Apply Now! Production Agent
2 weeks ago
Bangalore, Karnataka, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
