Associate Relationship Manager

Job Summary Creates and conducts proposal presentations for the portfolio assigned Responsible to maintain cordial relationship with the corporate clients Drive revenue growth to the business with the existing and new corporate customers Ensure knowledge about the market all times to upgrade and rise up to the occasion Ensure that individual targets are met along with group targets Ensure productivity and cross-sell various products Focus on acquiring new clients - identification of targets Plan the client acquisition strategy Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence Leveraging business from new and established client relationships Managing both assets and liabilities Key Responsibilities Strategy Meet the business objectives initiated by the respective country Retail Clients business Customer focus need-based selling Deepen customer relationship and maximize penetration Fullfills corporate employees banking needs including payroll and other retail products Business Achieve personal sales target Segment focus customer focus needs-based selling Actively reducing Non- funding Sales Error and Increase the Premium Sourcing Job requires generating referrals cross-selling other products of the bank such as investments insurance mortgages credit cards personal loans etc All relevant internal and external certification to be completed prior to referring selling wealth products Help Drive the Employee Banking one bank agenda Processes Operational quality - Errors free customer application documentation Responsive and responsible selling Practice appropriate sales and marketing Risk Management Conduct CDD MLP TCF diligently Zero tolerance - Fraud Mis-selling Attend training acquire knowledge and apply to job function Governance Adhere to all policies guidelines and procedures comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Direct Sales - Corporate Salary account Qualifications Must be a graduate MBA s will be preferred Sales experience of at-least 1 year in the FMCG Office automation or Retail Banking industry would be an advantage Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite Good knowledge of the selected market and customer segments would be an advantage Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills which encourages and promotes enthusiasm and team spirit All relevant internal and external certification to be completed prior to referring selling wealth products Valued Behvaiours Do the right thing Be brave be the change Think client Live with integrity Never Settle Continuously improve and innovate Simplify Learn from your successes and failures Better together See more in others How can I help Build for the long term Skills and Experience Prospecting Product knowledge Upselling Cross selling Time management Willingness to learn About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 37899