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Support Engineer IV

1 month ago

India Amazon Music Full time
Job Description

DESCRIPTION

Amazon's Pricing Team seeks a Support Engineer to build and maintain infrastructure that impact millions of customers. This role combines DevOps, Systems, Network, and Software Engineering responsibilities. The Support Engineer will design and manage critical infrastructure systems, automate operational and development workflows, and resolve complex technical issues. Working directly with development teams, you will analyze system architecture, develop code-level improvements, and drive infrastructure optimization initiatives. You will have hands-on experience with infrastructure automation, system architecture, and software development. You'll work directly on systems that power Amazon's global pricing decisions and implement solutions that enhance our service reliability and performance.

Key job responsibilities
Primary responsibilities include resolving operational issues through systematic diagnosis and implementation of solutions. You will develop and maintain monitoring systems, manage infrastructure configurations, and address technical challenges. The role requires collaboration with development teams to enhance existing software, automate support processes, and maintain comprehensive system documentation.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

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