Technology Service Analyst, As

Job Title Technology Service Analyst AS Location Pune India Corporate Title AS Role Description You will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access Services subdivision Client Access Services serves the critical client facing applications categorized under Payment Initiation Account Services and Client Centric Technology What we ll offer you As part of our flexible scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days 24 7 working model As an individual contributor and prime liaison for the application suite into the incident problem change release capacity and continuity functions Escalation Management and communication of major production incidents Liaising with development teams on new application handover and 3rd line escalation of issues Application rollout activities may include some weekend activities Develop a Continuous Service Improvement approach to resolve IT failings drive efficiencies and remove repetition to streamline support activities reduce risk and improve system availability by understanding emerging trends and proactively addressing them Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues Update the RUN Book and KEDB as and when required Your skills and experience Good experience in Production Application Support and ITIL Practices Very good hands-on knowledge of databases Oracle MSSQL etc including working experience of writing SQL scripts and queries Very Good hands-on experience on UNIX Linux Solaris Java J2EE Python PowerShell scripts Bash Ansible tools for automation RPA Workload Batch Experience in application performance monitoring tools - Geneos Splunk Grafana New Relic Scheduling Tools Control-M Excellent Team player and People Management experience is an advantage Bachelor s degree Economics Business Administration Finance preferred Master s degree a plus Previous relevant experience in Banking Domain 5 years experience in IT in large corporate environments specifically in the production support Operating systems e g UNIX Windows Understanding on environments Middleware e g MQ WebLogic Tomcat Jboss Apache Kafka and similar Database environments e g Oracle MS-SQL Sybase No SQL Experience in APM Tools like Splunk Geneos Control-M Autosys App dynamics Nice to have Cloud services GCP Experience with automation solutions Ansible Jenkins Groovy Python Java How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment