Technology Service Analyst, AS

Job Description:Job Title: Technology Service Analyst, ASLocation: Pune, IndiaCorporate Title: ASRole DescriptionYou will be operating within Corporate Bank Production as a Production Support Engineer in the Client Access & Services subdivision.Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.What we'll offer youAs part of our flexible scheme, here are just some of the benefits that you'll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working modelAs an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuity functionsEscalation, Management, and communication of major production incidentsLiaising with development teams on new application handover and 3rd line escalation of issuesApplication rollout activities (may include some weekend activities)Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.Update the RUN Book and KEDB as and when requiredYour skills and experienceGood experience in Production Application Support and ITIL PracticesVery good hands-on knowledge of databases (Oracle/MSSQL etc.), including working experience of writing SQL scripts and queries.Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, Bash, Ansible, tools for automation (RPA, Workload, Batch)Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)Excellent Team player and People Management experience is an advantageBachelor's degree (Economics, Business Administration, Finance preferred). Master's degree a plus.Previous relevant experience in Banking Domain5+ years' experience in IT in large corporate environments, specifically in the production support.Operating systems (e.g. UNIX, Windows)Understanding on environmentsMiddleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar)Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamicsNice to have: Cloud services: GCPExperience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)How we'll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.