Incident Manager
3 days ago
Job Description We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Position Overview / Purpose Leads SAP crisis and Zero-Outage events, RCA, escalation, and major incident playbooks. Key Responsibilities Incident Leadership Resolution: Act as the primary point of contact and commander during Severity 1 or escalated SAP infrastructure incidents, coordinating all internal and external technical teams (e.g., Basis, networking, server, database, cloud providers like AWS/Azure) to restore normal service operations as quickly as possible. Communication Management: Ensure timely, professional, and effective communication with all stakeholders, including customers, key management staff, and sales representatives. This involves providing frequent status updates and managing expectations. On-Call Support: Participate in a 24x7 on-call rotation to manage critical situations that may arise outside of normal business hours. Oversee the post-incident process RCA, Technical Oversight Troubleshooting-database, operating system, hardware, cloud architecture. Risk Compliance Management: Manage and mitigate deployment-related risks and operational security risks, ensuring compliance with internal policies and industry regulations Core Technical Expertise Strong technical knowledge of How SAP works architecturely, cloud platforms (AWS, Azure), high availability/disaster recovery strategies, and IT infrastructure management. Certifications / Qualifications ITIL certification is highly desirable, along with relevant SAP or cloud platform certifications. Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline that provides a solid background in IT. Experience Competencies 8+ yrs enterprise ops, 3+ years Leadership, Communication, Problem-Solving, Customer Focus Location / Shift Bangalore / 24x7 Rotational We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: - Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
1 week ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: - Work closely with other IT and business teams to ensure seamless coordination during incidents. - Participate in on-call rotations and provide support during major incidents and outages. - Contribute to the development and maintenance of the...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience. Preferred - Female Key Responsibilities: Work closely with other IT and business teams to ensure seamless coordination during incidents. Participate in on-call rotations and provide support during major incidents and outages. Contribute to the development and maintenance of the incident...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:- Work closely with other IT and business teams to ensure seamless coordination during incidents.- Participate in on-call rotations and provide support during major incidents and outages.- Contribute to the development and maintenance of the...
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Incident Manager
2 weeks ago
Bengaluru, India SourceFuse Full timeSourceFuse Technologies hiring Incident Manager 4-5 years of experience.Preferred - FemaleKey Responsibilities:Work closely with other IT and business teams to ensure seamless coordination during incidents.Participate in on-call rotations and provide support during major incidents and outages.Contribute to the development and maintenance of the incident...
