Critical incident Management
2 weeks ago
Job Description Job Title: Major/Critical Incident Manager Experience: 68 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement of resources, and maintaining clear communication with stakeholders. The individual will take ownership of major incident management, including handling P1 and P2 tickets, articulating issues effectively, understanding business impact, and initiating technical bridges to drive resolution. They will identify and bring the right technical experts onto the bridge, ensure the presence of the designated Major Incident Manager, and document all aspects of the incident, including technical impact and resolution steps. Regular communication with stakeholders during and after the incident is essential, along with tracking the issue to closure. The role also requires functioning as a Major Incident Manager during weekends or when managers are unavailable. Strong knowledge of ITIL processes is preferred, and the ability to coordinate cross-functional teams under pressure, communicate clearly with both technical and business audiences, and make quick decisions in a fast-paced environment is critical for success. Qualifications Candidates should have relevant 5 years of experience in incident management and a strong understanding of ITIL processes, with certification preferred. The role demands excellent communication skills, the ability to coordinate cross-functional teams under pressure, and the capability to make quick decisions in a fast-paced environment.
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Critical incident Management
2 weeks ago
Bengaluru, Karnataka, India, Karnataka HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical incident Management
6 days ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident Manager Experience: 6–8 years Certification: ITIL V3/V4 (Preferred) The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely...
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Critical incident Management
4 weeks ago
Bengaluru, India HCLTech Full timeJob Title: Major/Critical Incident ManagerExperience: 6–8 yearsCertification: ITIL V3/V4 (Preferred)The Major Incident Manager is responsible for overseeing and coordinating the resolution of high-priority incidents that have a significant impact on business operations. This role involves managing the entire incident lifecycle, ensuring timely engagement...
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Critical & Major Incident Management
2 weeks ago
India TechWise Digital Full timeJob Description Key Responsibilities - Act as the primary incident commander, driving restoration efforts, coordinating with technical SMEs, infrastructure teams, application owners, and vendors. - Ensure adherence to ITIL Incident, Problem, and Change Management processes. - Facilitate real-time bridge calls, manage escalation paths, and engage leadership...
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Critical Incident Manager
4 days ago
Bengaluru, Hyderabad, India Innominds Software Full timeRoles & Responsibilities:Professional & Technical Skills: -Must To Have Skills: Proficiency in Critical Incident Management.Strong understanding of incident response processes and methodologies.Experience with troubleshooting hardware and software issues across various platforms.Familiarity with network protocols and server management.- Ability to document...
