Tele Sales Manager

3 weeks ago

Mysore, India Policybazaar.com Full time

About Us:
Paisa Bazaar, part of Policy Bazaar Group, is India’s largest digital consumer credit marketplace. We help customers choose from a wide range of personal loans, business loans, and credit products, offering transparent, quick, and seamless financial solutions.

Role Overview:
We are looking for a highly motivated and experienced Tele Sales Manager to lead our Personal Loan / Business Loan Tele Sales team in Karnataka. The candidate must have prior experience in handling large tele sales teams, a strong understanding of call centre operations, and expertise in sales metrics, dialler systems, and CRM tools.

Key Responsibilities:
Lead and manage a large tele sales team (including Team Leaders, Assistant Managers, and Associates) for Personal Loan & Business Loan verticals.
Ensure achievement of sales targets, productivity, and key performance metrics (connect rate, conversion rate, talk time, login hours, AHT, etc.).
Monitor team performance using dialler systems, CRM software, and tele sales dashboards .
Drive effective lead allocation, call flow, and conversion through efficient workforce management.
Train, mentor, and motivate the team to deliver high-quality customer interactions.
Ensure compliance with company policies, RBI/financial guidelines, and quality standards.
Regularly review team performance, identify gaps, and implement process improvements.
Coordinate with central operations and product teams to align strategies for the entire Karnataka region .
Maintain strong focus on customer experience while driving revenue growth.

Requirements:
Experience: Minimum 4–5 years of experience in managing tele sales / call centre operations (preferably loans/financial products).
Strong knowledge of tele calling metrics, dialler operations, and CRM platforms .
Proven ability to manage large teams and achieve business targets.
Excellent communication skills in English and Hindi.
Mandatory: Proficiency in Kannada (regional language) .
Strong leadership, analytical, and problem-solving skills.
Willingness to work in a 6-day work environment (including Saturday & Sunday) .

What We Offer
Opportunity to work with India’s leading digital financial services platform.
Growth-oriented career path with exposure to managing large-scale sales operations.
Competitive salary and performance-based incentives.

If you're interested for this role, Share your CV: Krishanswarnkar@policybazaar.com or reach out to Krishan Kant at: 8448684083.

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