Urgent Search) Senior Customer Service Specialist

At Dow we believe in putting people first and we re passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future Our purpose is simple - to deliver a sustainable future for the world through science and collaboration If you re looking for a challenge and meaningful role you re in the right place About you and this role Dow has an exciting opportunity for Customer Service specialist who acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow Provides solutions to the customer while managing operational needs and collaborating closely with functional partners Manufacturing Marketing Sales Supply Chain etc to meet company objectives Responsibilities Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers which are typically priority and foundational customers with a high degree of complexity Maintains a thorough knowledge of the businesses products businesses applications and service offerings Strengthens customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence Coordinates activity at assigned customer accounts proactively address issues and implement solutions Maintains service levels according to business prioritization Differentiates between customer requirements and Dow capabilities choose the best cost effective solution Supports commercial strategies with Dow customers across multiple businesses Any earlier experience into SAP is beneficial Qualifications Minimum of bachelor s degree is required Person should have CSR experience of min 5-9 years Relevant experience in a comparable environment or organization is preferred Capable of managing high demand and stressful situations Great ability of multi-tasking and switching quickly between tasks Excellent communication skills and able to build and maintain relationships Solution-oriented and great interest in pro-actively solving issues conflicts Your Skills Collaboration Customer understanding Documentations Teamwork Good communication Knowledge in SAP Letter of credit Incoterms Order management OTC Order to cash process Additional notes No relocation support is provided on the role Benefits - What Dow offers you We invest in you Dow invests in total rewards programs to help you manage all aspects of you your pay your health your life your future and your career You bring your background talent and perspective to work every day Dow rewards that commitment by investing in your total wellbeing Here are just a few highlights of what you would be offered as a Dow employee Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives Benefits and programs to support your physical mental financial and social well-being to help you get the care you need when you need it Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals Employee stock purchase programs availability varies depending on location Student Debt Retirement Savings Match Program U S only Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan 401 k helping employees reach the Company match Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs Travel insurance is also available in certain countries locations Opportunities to learn and grow through training and mentoring work experiences community involvement and team building Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs Competitive yearly vacation allowance Paid time off for new parents birthing and non-birthing including adoptive and foster parents Paid time off to care for family members who are sick or injured Paid time off to support volunteering and Employee Resource Group s ERG participation Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey On-site fitness facilities to help stay healthy and active availability varies depending on location Employee discounts for online shopping cinema tickets gym memberships and more Additionally some of our locations might offer Transportation allowance availability varies depending on location Meal subsidiaries vouchers availability varies depending on location Carbon-neutral transportation incentives e g bike to work availability varies depending on location Join our team we can make a difference together About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited Dow India aims to be the most innovative sustainable inclusive customer-centric materials science company The company is committed to delivering the right solutions to its customers challenges With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments such as packaging infrastructure automobile and consumer care A Great Place to Work Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office As a responsible corporate the company supports its Corporate Social Responsibility program with technology expertise and employee volunteerism Dow India works with non-profit partners towards the empowerment of differently abled women and children in communities where it operates The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives As part of our dedication to inclusion Dow is committed to equal opportunities in employment We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career Further information regarding Dow s equal opportunities is available on