Customer Service Specialist

3 days ago


Sangli, Maharashtra, India Randstad Full time

- Immediate hiring thorough understanding knowledge in Order processing - Quatation Negoatiation SO creation Inventory management Logistics transaction - Order to cash OTC O2C experience Responsibilities Duties - Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers handling priority and foundational customers with a high degree of complexity - Maintain a thorough knowledge of the company s products applications and service offerings within the assigned business portfolio - Strengthen customer intimacy by developing solid relationships understanding customer needs and gathering market intelligence - Coordinate activities at assigned customer accounts proactively address issues and implement solutions - Maintain service levels according to business prioritization - Differentiate between customer requirements and the company s capabilities choosing the best and most cost-effective solutions - Support commercial strategies with Dow customers across multiple businesses Required Skill Customer Service - Responding to customer inquiries requests and complaints via various channels phone email chat social media - Providing information about products services and company policies - Assisting customers in solving problems or addressing issues they may encounter Problem Solving - Investigating and resolving customer issues complaints or disputes in a timely and effective manner - Escalating complex issues to higher levels of support or management when necessary Communication Skills - Communicating clearly and professionally with customers colleagues and other departments within the company - Providing clear and concise information to customers in a manner they can easily understand Sales Support - Identifying opportunities for upselling or cross-selling additional products or services - Collaborating with the sales team to provide support in achieving revenue goals Business Process - Developing and maintaining a deep understanding of the company s products and processes - Keeping up-to-date with changes and updates to product service offerings Team Collaboration - Collaborating with colleagues especially in cross-functional teams to resolve issues or improve processes ref updazz com



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