C2B Calling Associate

2 weeks ago

Gurugram, India Cars24 Full time

Job Description

- We are looking for a C2B Associate to be hired on a Band1-2 level to build and preserve trusting relationships with our customers.
- We'll rely on you to find ways to outperform our competition and maintain our company s positive image.
- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- We expect the candidates to have a basic knowledge and understanding of Cars.
- Ultimately, you'll maintain strong relationships with our Australian clients to boost our buying and selling of used cars and in turn the whole business.

Responsibilities

- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors

Requirements and skills

- Basic knowledge of cars is an added advantage
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Excellent communication skills
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset
- BSc/BA in Business Administration or similar field2B c

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