Associate Telecalling

6 days ago

Gurugram, India OrangeMantra Full time

Job Description

Orange Mantra is looking for Associate Telecalling to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone

A typical job description for a telecaller includes the following responsibilities:

- Make outbound calls to customers to promote products and services, or follow up on recent purchases
- Respond to customer inquiries and provide information about products and services
- Resolve customer complaints and provide appropriate solutions
- Keep records of all customer interactions and transactions, updating customer information in a database as necessary
- Meet and exceed sales and customer satisfaction targets
- Continuously improve product and service knowledge to provide accurate information to customers
- Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings
- Follow all company policies and procedures, including those related to confidentiality and data security
- Participate in training and development opportunities to improve skills and knowledge
- Adhere to schedules and work efficiently under pressure to meet deadlines

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