Trainer – Voice Process

4 weeks ago

Mangalore Mysore, India Hireatease Consulting Private Limited Full time
Job Description

Job Summary:

We are looking for a dynamic and experienced Trainer to join our voice process team in the

BPO domain. The ideal candidate will be responsible for delivering effective training

programs to new hires and existing agents, enhancing communication skills,

product/process knowledge, and overall service quality. This role plays a key part in

improving customer satisfaction by ensuring agents are well-prepared and confident in

handling voice interactions.

Key Responsibilities:

Conduct new hire training (NHT) sessions focused on voice process, communication,

product/process knowledge, and soft skills.

Design, update, and maintain training content, manuals, and modules.

Assess trainee performance through assessments, mock calls, and feedback sessions.

Coordinate with operations, QA, and HR teams to identify training needs and plan

refreshers/upskilling sessions.

Maintain training MIS, attendance, and feedback reports.

Conduct floor support/mentoring for new batches during their nesting period.

Continuously evaluate the effectiveness of training and implement improvements.

Stay updated on client updates, product changes, and quality standards.

Skills Needed:

4+ years of experience in BPO, with at least 2 years in a trainer/facilitator role (voice

process).

Excellent communication, presentation, and facilitation skills.

Strong knowledge of call center operations and customer service best practices.

Proficiency in using MS Office tools (Excel, PowerPoint, Word).

Ability to manage time effectively and handle multiple batches or programs.

Experience in training for international voice processes (US/UK/AUS).

Knowledge of adult learning principles and training methodologies.

Certification in Training & Development (e.g., Train-the-Trainer, Dale Carnegie

preferred).

Exposure to Learning Management Systems (LMS) or e-learning tools.

Spotlight

- Cafeteria, Office gym, Office cab/shuttle, WFH setup, Child care facility, Gifts on festivals

  • Trainer – Voice Process

    3 weeks ago

    Mangalore, Mysore, India Hireatease Consulting Private Limited Full time

    Job Description Job Summary: We are looking for a dynamic and experienced Trainer to join our voice process team in the BPO domain. The ideal candidate will be responsible for delivering effective training programs to new hires and existing agents, enhancing communication skills, product/process knowledge, and overall service quality. This role plays a...

  • Process trainer

    2 weeks ago

    Mangalore, India Altisource Full time

    Preferred candidate should have experience in US Mortgage DomainJob DescriptionWHAT YOU GET TO DOExperience - 3years in process training, Maximum package offered would be 9 LPAFacilitate training courses in both live and on-line environmentsDesign and develop need-based L&D programs to support the businessManage and maintain data as per the L&D requirements...

  • Voice Process

    1 week ago

    Mangalore, India Focus HealthCare Solutions Full time

    VOICE PROCESS - BPO ( Malayalam, English) - *Freshers are eligible* - Work From Office - Voice Process - Languages Required: Malayalam & English - 6 days working, rotational shifts and 1 weekly off (rotational) - Immediate joiners - Hiring Type: Permanent Contact : Suresh Babu HR - 7418555030 **Job Types**: Full-time, Regular / Permanent **Salary**: From...

  • Quality Analyst – Voice Process

    3 days ago

    Mangalore, Karnataka, India RAPRO Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Prefer : Immediate JoinersJob Summary:We are seeking a detail-oriented and analytical Quality Analyst to join our BPO team, focusing on voice process operations. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of calls handled by our agents to ensure customer satisfaction, adherence to process standards, and...

  • Civil Engineer – International Voice Process

    4 weeks ago

    Mysore, Karnataka, India Remote Teams IT Solutions Pvt Ltd Full time

    Job Title: Civil Engineer – International Voice Process & Project ManagementLocation : Hi-Tech City, Hyderabad, India. Job Type: Full-Time, Office Based Only. (No Work from Home)Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone)Experience Level: 2 to 5 Years (Not More Than 5 Years)We are seeking a dynamic and detail-oriented Civil...

  • Malayalam / Kannada Voice Process (Mangalore)

    2 weeks ago

    Mangalore, India Hoopoe Infoedge Pvt Ltd Full time

    WE ARE HIRING FOR **MALAYALAM / KANNADA VOICE PROCESS** Location**:MANGALORE, ** **Bendoor** Languages Required**:Malayalam / Kannada & English** SHIFT**:6 days working, Rotational shifts and 1 weekly off (rotational)** Freshers are eligible Work From Office For more details Contact: HR - 7200585283 (Mathumitha) **Salary**: ₹15,000.00 - ₹16,000.00...

  • Operations manager

    4 weeks ago

    Mysore, Karnataka, India People Connexions Full time

    ???? Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior???? Job SummaryOur client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT,...

  • Operations Manager

    3 weeks ago

    Mysore, India People Connexions Full time

    🧾 Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior 📄 Job Summary Our client seeks a seasoned Operations Manager to lead voice-based BPO teams. You’ll oversee daily delivery, manage performance metrics...

  • US Voice Process customer services

    4 weeks ago

    Mangalore, Karnataka, India Orcapod Full time

    Job Description – US Voice Process customer services (CVS)1–3 YearsLocation: Kolkata / NoidaOpen to Work from the Office.Shift: Night Shift (Work from Office)- Both side cab facilities is available.Note: The candidate will be joining after the BGV is complete.Role OverviewWe are seeking energetic and goal-oriented Outbound Calling Executives to join our...

  • Operations Manager

    4 weeks ago

    Mysore, Karnataka, India People Connexions Full time

    Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior Job Summary Our client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT,...