US Voice Process customer services

3 weeks ago

Mangalore, Karnataka, India Orcapod Full time

Job Description – US Voice Process customer services (CVS)

  • 1–3 Years
  • Location: Kolkata / Noida
  • Open to Work from the Office.

Shift: Night Shift (Work from Office)- Both side cab facilities is available.

Note: The candidate will be joining after the BGV is complete.

Role Overview

We are seeking energetic and goal-oriented Outbound Calling Executives to join our team at Capgemini. The role involves making outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements. The ideal candidate will possess excellent communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets while ensuring compliance with company policies.

Key Responsibilities

  • Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
  • Engage customers in meaningful conversations to promote products/services or gather required information.
  • Achieve daily, weekly, and monthly targets and conversion goals.
  • Handle objections professionally and escalate complex issues when necessary.
  • Collaborate with team leads and quality analysts to improve call quality and performance.
  • Ensure compliance with company policies and US calling regulations.

Required Skills & Qualifications

  • Bachelor's degree or equivalent.
  • 1–4 years of experience in outbound calling, preferably with US clients.
  • Open to Work from Office.
  • Excellent verbal communication and interpersonal skills.
  • Familiarity with CRM tools and call centre software.
  • Open to work night shifts and adapt to US time zones.
  • Goal-oriented with a positive attitude and strong work ethic.
  • Knowledge of US culture and customer behaviour.

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