Servicenow Consultant

Description CTG is seeking to fill a ServiceNow Consultant position for our client Location Remote Duration 4 months Duties Support and optimize ServiceNow AIOps capabilities including Event Management Predictive AIOps Service Mapping and CMDB Monitor and troubleshoot integrations with monitoring tools Splunk Dynatrace AppDynamics Datadog Maintain and enhance correlation rules anomaly detection and alert suppression logic Collaborate with ITSM teams to ensure accurate incident and alert routing Conduct root cause analysis and drive improvements in automation and noise reduction Support upgrades testing and documentation for AIOps-related applications Skills Experience 8 years of ServiceNow experience focused on ITOM and AIOps Strong hands-on experience with Event Management Service Mapping CMDB and Discovery Proficient integrating ServiceNow with tools like Splunk Datadog Dynatrace SolarWinds or AppDynamics Knowledge of ITSM processes Incident Change Problem Management Scripting skills in JavaScript PowerShell or Python Excellent troubleshooting analytical and documentation skills Education Bachelor s degree in Computer Science Information Technology or related field preferred Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services for this role To Apply To be considered please apply directly to this requisition using the link provided For additional information please contact Laura Dominguez at Kindly forward this to any other interested parties Thank you The expected base salary for this position ranges from 43 00 to 57 00 hour Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications obtained In addition to salary a competitive benefit package is also offered About Us CTG a Cegeka company is at the forefront of digital transformation providing IT and business solutions that accelerate project momentum and deliver desired value Over nearly 60 years we have earned a reputation as a faster and more reliable results-driven partner Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts CTG leverages the expertise of over 9 000 team members in 19 countries to provide innovative solutions Together we operate across the Americas Europe and India working in close cooperation with over 3 000 clients in many of today s highest-growth industries For more information visit Our culture is a direct result of the people who work at CTG the values we hold and the actions we take In other words our people define our culture It s a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities Part of our mission is to cultivate a workplace that attracts and develops the best people reflected by our recognition as a Great Place to Work Certified TM company across many of our global operations CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws CTG is an Equal Opportunity Employer CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law CTG is fully committed to promoting employment opportunities for members of protected classes