ServiceNow Consultant

4 weeks ago

Bengaluru India SWITS DIGITAL Private Limited Full time

Job Description Role: ServiceNow Consultant Experience: 58 Years Locations: Bengaluru / Hyderabad / Kolkata Role Overview We are seeking an experienced ServiceNow Application Consultant to design, configure, and implement ServiceNow solutions across the enterprise. The ideal candidate will possess strong technical expertise in ServiceNow modules, experience in system administration, and the ability to collaborate with business and IT stakeholders to deliver scalable, compliant, and optimized solutions in a fast-paced environment. Key Responsibilities - Collaborate with business and IT stakeholders to gather and analyze requirements and design scalable ServiceNow solutions. - Implement and maintain various ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. - Customize and configure forms, workflows, UI policies, client scripts, and business rules to meet business requirements. - Design and maintain Service Catalog, CMDB, and Knowledge Base components. - Perform system administration activities, including upgrades, patching, and performance optimization. - Develop and maintain technical documentation, including design specifications, process flows, test cases, and configuration details. - Collaborate with QA teams for testing, validation, and release management of ServiceNow functionalities. - Support user training, go-live, and post-implementation support activities. - Stay up to date with the latest ServiceNow releases, features, and platform best practices. - Ensure compliance with IT governance, security policies, and organizational standards. Qualifications & Experience - Bachelor's degree in Computer Science, Engineering, Information Systems, Information Security, or equivalent. - 58 years of hands-on experience in ServiceNow development, configuration, and administration. - Strong understanding of ServiceNow architecture, data model, and integration capabilities (REST/SOAP, LDAP, SSO, etc.). - Experience working with ITSM, ITOM, HRSD, or other advanced ServiceNow modules. - Ability to analyze, design, and deliver customized solutions with attention to performance and maintainability. - Excellent problem-solving, analytical, and communication skills. - Experience with Agile/Scrum methodology and ServiceNow scripting (JavaScript, Glide API) is preferred. - Certification such as ServiceNow Certified System Administrator (CSA) or higher is an added advantage.

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