ServiceNow HRSD Consultant

15 hours ago

India TTC Group Full time

Role: ServiceNow HRSD Consultant Start: Immediate Position: Full-time Utilisation: 5 per week on site (Pune, Hyderabad ,Nagpur, Bangalore, or Mumbai) Location: Onsite (either location) We growing our ServiceNow practice and are seeking an experienced ServiceNow HRSD Consultant to act as the internal point of contact between the business, technical teams, and implementation partners. The role requires both technical expertise and functional understanding of ServiceNow HRSD to help shape processes, optimise the platform, and ensure successful delivery across multiple regions. You’ll work closely with global stakeholders, an external ServiceNow partner, and internal ISD teams. Responsibilities Act as the internal SME for ServiceNow HRSD across multiple countries. Collaborate with implementation partners and internal IT/HRIS teams to deliver high-quality ServiceNow HRSD solutions Advise on process design, configuration options, and technical functionalities Translate HR operational needs into ServiceNow workflows and automations Identify improvement opportunities and ensure the scalability of the HRSD solution Support integration of ServiceNow HRSD with other enterprise systems (e.g., SAP SuccessFactors) Conduct workshops and stakeholder sessions to align on requirements and capabilities Provide guidance on best practices and optimise HR case management, knowledge base, and service catalog design Requirements Proven experience delivering ServiceNow HRSD implementations or enhancements, ideally in large, multinational environments Strong understanding of HR processes and how they translate into digital workflows Comfortable working with both technical and non-technical stakeholders Experience working alongside implementation partners and managing integrations Ability to work independently, take ownership, and proactively solve problems Excellent communication skills in English (additional European languages are a plus) Relevant ServiceNow certifications are a strong advantage (e.g., CIS-HR, System Administrator)

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