▷ [29/10/2025] Application Consultant - Servicenow

Description CTG is seeking to fill an Application Consultant - ServiceNow opening for our premier client Location Remote Duration 4 months Core Competencies ServiceNow Platform expertise - Catalog management workflow configuration form design Requirements gathering - Stakeholder interview techniques process mapping gap analysis Data analysis - Usage analytics interpretation consolidation impact assessment Change management - User communication training design adoption strategies Project management - Milestone tracking stakeholder coordination risk mitigation Technical Skills ServiceNow catalog item configuration and workflow modification SQL reporting for usage analysis and metrics generation Documentation and process mapping tools Basic training material development Stakeholder Management Experience working with Service Owners and IT support teams Ability to facilitate workshops and drive consensus on consolidation decisions Strong communication skills for executive reporting and user change management 4-Month Milestone Framework Month 1 Discovery Analysis Week 2 Complete usage analysis of 2 000 catalog items with prioritization matrix Week 3 Conduct stakeholder workshops with Service Owners and IT4U team Week 4 Deliver consolidation strategy with 40-50 reduction roadmap approved by leadership Month 2 Quick Wins Implementation Week 6 Execute 60 of consolidations low-risk high-impact items Week 7 Design streamlined workflows for remaining high-value catalog items Week 8 Complete first wave testing and validation with key stakeholders Month 3 Final Consolidation Week 10 Implement remaining 40 of consolidations complex items Week 11 Deploy enhanced forms and workflow improvements Week 12 Launch user communications and basic training rollout Month 4 Governance Closure Week 14 Implement essential catalog management processes and Service Owner training Week 16 Complete project documentation metrics reporting and integration with Quality Continuous Improvement pillar of your ServiceNow Platform team Success Metrics Consolidation Achievement 40-50 reduction in active catalog items User Experience Streamlined catalog navigation and request processes Platform Integration Aligned catalog structure supporting broader ServiceNow Platform roadmap Sustainable Governance Essential processes in place for ongoing catalog management Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee based recruitment services for this role To Apply To be considered please apply directly to this requisition using the link provided For additional information please contact Dallas Becerra at dallas becerra ctg com Kindly forward this to any other interested parties Thank you The expected base salary for this position ranges from 100 000 to 120 000 annually Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications obtained In addition to salary a competitive benefit package is also offered About Us CTG a Cegeka company is at the forefront of digital transformation providing IT and business solutions that accelerate project momentum and deliver desired value Over nearly 60 years we have earned a reputation as a faster and more reliable results-driven partner Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts CTG leverages the expertise of over 9 000 team members in 19 countries to provide innovative solutions Together we operate across the Americas Europe and India working in close cooperation with over 3 000 clients in many of today s highest-growth industries For more information visit Our culture is a direct result of the people who work at CTG the values we hold and the actions we take In other words our people define our culture It s a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities Part of our mission is to cultivate a workplace that attracts and develops the best people reflected by our recognition as a Great Place to Work Certified TM company across many of our global operations CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws CTG is an Equal Opportunity Employer CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law CTG is fully committed to promoting employment opportunities for members of protected classes