Associate Solutions Consultant, Eclipse Client Services

6 days ago


Hyderabad, India Ss C Technologies Full time

Job Description Responsibilities: Handle and execute service requests, triage and diagnose incidents, and support daily platform operations Manage client projects involving hedge fund custodians and administrators, ensuring accurate and timely delivery Train associate-level consultants and act as an escalation point for complex issues Monitor and manage case queue, ensuring effective prioritization and timely resolution Collaborate with internal teams such as Development and Project Management to resolve bugs and improve client satisfaction Advocate for product enhancements to support scalability and evolving client requirements Support client troubleshooting aligned with incident management, problem management, and request fulfillment processes Work closely with R&D teams to provide feedback on product supportability and platform quality



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