Team Leader

About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview The Global Banking and Global Markets Anti-Money Laundering GB and GM AML Perform In Line Quality Assurance ILQA process is a separate control function that conducts quality review checks on the global refresh entities submitted by the Client Refresh Operations Team The review process is initiated when the Refresh Operations Analyst updates the case within the system of record and submits for ILQA review Testing is conducted within 5 business days ILQA analyzes the accuracy of the data within the GCI against the applicable procedural and jurisdictional requirements Notifications are sent to the refresh operations analysts regarding all ILQA dispositions cases with identified defects are communicated to the Refresh Operations Team and collaboration meetings are conducted to support remediation efforts which should occur within the established SLA The In Line Quality Assurance process ends after a final review is conducted to ensure that all identified defects have been accurately remediated within the system of record The GB and GM AML ILQA performs Inline QA to ensure adherence to the Customer Identification program Client due diligence standards and thereby identify associate coaching training and procedure needs Responsibilities Perform Quality review at the various stages of the Customer Identification program Client due diligence on the KYC data and information collected on Global banking and market clients in accordance to the applicable procedures standards and Laws rules and regulations Share feedback to the KYC ops on the defects identified and get them remediated Must be able use knowledge about the Due Diligence Tools to aid in the quality review Handle various internal third party statutory audits with regard to the KYC standards for Global banking and market clients Manage agreed SLAs and accuracy MIS Data analysis Coordinate communications with partners providing comprehensive clear and concise factual information to collaborate in QA process Attention to detail and accuracy is absolutely critical as quality of research documentation and resulting findings is critical to the integrity of the risk mitigation process Evaluate information and make judgments about the value and relevancy of information drawing conclusions from data gathered as part of investigation and review process to aid the line of business in critical decision making process Requirements Education GraduateCertifications If Any AML Certification desiredExperience Range 4 6 yearsFoundational Skills Knowledge on AML KYC basics of Client due diligence Knowledge on Banking markets Basic Understanding of Enhanced due diligence Strong Communication Skills Good Email Writing Skills Desired Skills Familiarity with Global Banking and market products an advantage Knowledgeable of regulatory environment risk framework policies standards Self-motivated and analytical To ensure consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance Involve in day to day operations and ensure delivery on SLA CTQs Ability to exploit opportunities and to improve the end to end process Highly efficient with the ability to juggle multiple high priority activities concurrently Work Timings 07 30 AM to 22 30 PM depending on the geography supported Location Chennai