Support Engineer

Job Description

Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

What we are looking for in you

- 5+ years of experience in a highly technical enterprise support role, preferably in a software development environment dealing with Java/J2EE application troubleshooting.

- Experience with operating systems (e.g., Linux, OS X, and Windows).

- Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss).

- Advanced relational database knowledge and experience with most common RDBMS (MySQL, Postgres, Oracle). Other database management systems are a plus.

- Advanced knowledge of version control systems such as Git/SVN.

- Serve as an expert, communicating with customers and stakeholders on detailed technical matters, providing progress updates to customers and their leadership, and communicating next steps

- In addition to resolving complex technical issues, you will also need excellent communication skills to summarise work done and good judgement about when you need to escalate to get support from other teams.

- Advocate for the customer by representing their needs and perspectives to internal business and product teams

- Assist your global teammates in driving tickets in your areas of expertise to resolution.

- You will be responsible for maintaining and driving a team culture where we constantly look to improve and deepen our technical knowledge, and you take responsibility for tough situations and your own technical growth

Nice-to-have skills

- Good to have advanced knowledge of computer networking (communication and transfer protocols such as SSL and TLS, load balancers, DNS, proxies, firewalls, authentication and authorisation protocols).

- Good to have knowledge and hands-on experience with SSO/SAML technologies and user management tools like Apache Directory Studio to manage LDAP and Active Directory.

- Familiarity with Containerisation technologies such as Docker, Kubernetes and cloud platforms like AWS, Azure, GCP.

- Good to have experience with software development practices such as continuous integration and delivery.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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